Senior Client Strategist

ROLE AND RESPONSIBILITIES:

* Lead multiple concurrent and complex engagements between clients and the agency to bring together various agency disciplines, agency practices, media partners, and external agency partners in service of the client.
* Manage client expectations around service delivery independently to ensure profitability.
* Use data to glean rich insights in service of delivering and implementing actionable strategies that align Grafik services with client business goals and objectives.
* Report on account statuses, risks, and growth opportunities regularly to the management team and provides recommendations that align to the Grafik organizational strategy.
* Personally manage client portfolios of $1.5M-$2M annually, leveraging craft expertise to create customized branding and marketing initiatives.
* Build deep 1:1 relationships with key client stakeholders to lead engagements and build rapport as a trusted advisor.
* Identify opportunities for growth within their account portfolio and leads growth efforts within the broader Grafik organization with minimal support and guidance.
* Coach and mentor junior staff in process and subject matter expertise to the benefit of Grafik and its clients.
* Collaborate on pitch ideation for new business opportunities.

DESIRED SKILLS, QUALIFICATIONS AND EXPERIENCE:

* A proactive self-starter who understands business in general and possesses financial management competencies.
* A keen observer of trends, specifically among clients' business, marketing efforts, and target audiences.
* Possesses a strong social IQ and an awareness that it's important to present a credible personal brand in your public image.
* Strong troubleshooting and problem-solving skills with ability to produce great work with limited supervision.
* A demonstrated ability to drive quality assurance and navigate internal and external teams.
* Ability to work on a team interactively and with the client while having personable qualities that persuade people to do what needs to be done to achieve set goals.
* Reputation for innovative thinking. Entrepreneurial spirit - not only in the visual aspects of our work, but in all areas of our business. Creative thinker with an eye for the finest details.
* Approach work with a strategic lens on balancing client needs and wants and ensure mapping back to business goals and objectives.
* Be able to set specific goals and be knowledgeable of the steps needed to reach goals. Goals should be attainable and measurable when it comes to progress with reasonable time frames to accomplish them.
* An ethical leader with a commitment to sharing in the collective success of Grafik, its team members, and its clients.
* A confident, articulate presenter who can express ideas and information in writing and verbally; communicating ideas in a manner that is well thought out, accurate, complete, clear, concise, organized, respectful and appropriate to the audience.
* Ability to listen to others and be open-minded to and evaluate suggestions from others.

REQUIREMENTS:

* Bachelor's degree in marketing/communications or related degree.
* Minimum of 7 years of relevant experience driving B2B branding, marketing, and/or digital engagements. Agency experience required.
* Minimum 5 years leading multiple, concurrent client engagements within a marketing/branding/web/agency environment required.
* Advanced proficiency with creative processes and techniques, including digital strategies and platforms.
* Advanced proficiency with and demonstrated progressive understanding of graphic design principles, digital media and production methods required.
* Experience with and proficiency in commonly used document management software, particularly Google Suite and MS Office Suite, required.
* Experience with agency operations, pipeline, presentation, and time management tools such as Jira, Forecast, HubSpot, Keynote, is preferred.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

* Must be willing to make themselves available to other members of the team when needed.
* Ability to travel up to 50% for client-related meetings, internal team meetings, or professional development.
* Ability to multitask, and work well under tight deadlines is required, has a sense of urgency to obtain results while maintaining a positive & objective consultative attitude under pressure.
* Perform light work - exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* See, hear, talk, and perform tasks requiring manual dexterity and visual acuity; kneel, sit, stand, walk, crouch, stoop, reach, pull, push, and other similar, repetitive tasks requiring physical activity.
* Able to sit at a desk for long periods of time.
* Outcome-focused work ethic and the willingness to work additional hours or outside of core business hours as needed.
* Able to operate standard office equipment.

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