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Total User Experience Analyst
| CSA Group Testing & Certification Inc.|
United States, Ohio, Cleveland
|September 30, 2023|
Time Type:Full time
BUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.Job Summary:
Under general direction of the Total User Experience Lead, accountable for performing a full range of systems analysis, technical troubleshooting and client user support for moderately complex enterprise software application(s). Applying an in-depth knowledge of SAP, Microsoft, Ecommerce Applications or other enterprise application(s), including the functionality and business processes, the incumbent provides problem analysis and troubleshooting, system design, technical support, preventative maintenance, as well as some training and support to users in resolving moderately complex problems. Applies an in-depth knowledge of CSA business processes and application functionality to design new solutions to accommodate user needs, modify existing content solutions and implement changes to systems.
Education and Experience: