Contract Administrator, Professional Services

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

Summary

This is a sales support role representing the services team for two lines of business (Impact Management and Fundraising & Engagement). Think of yourself as the bridge between Professional Services and Sales, working to support successful sales deals while ensuring accurately scoped services. This role requires you to respond quickly and nimbly to Sales reps, enforce rules set forth by Services, but also think creatively to meet customer needs on their budget.

Key Responsibilities

• Create initial draft of all Statement of Work (SOW) documents based on pre-defined template by using details from Sales rep and customer meetings, SOW creator template, hours calculators, and other supporting documents (typical SLA of 2 business days for SOW creation)

• Intake and respond to contract red-lines from the Sales team and customers as needed (typical SLA of 1 business day for SOW revisions)

• Join calls with the Sales team to present SOWs, review SOW red-lines, and answer customer questions about services (also loop in technical resources from Services when needed)

• Take detailed notes on every deal to enable a strong handoff from Sales to Services

• Lead occasional trainings for Sales teams and maintain active presence among sales reps and leaders

• Build strong relationships with Enterprise sales reps and Sales management

• Interface with Certified Implementation Partners who may be scoping their own services projects, and with internal technical teams for scoping details when necessary

• Other admin tasks as needed

Required Qualifications

• Sales process knowledge either through a direct sales or sales support role preferred

• Experience working in a tech environment

• Proficient in Microsoft Office tools, such as Word, Excel, Outlook

• Salesforce experience strongly preferred

Compensation

We will be hiring for this role until 8/30/2024

Our Culture: Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.

Our comprehensive and competitive benefits include:

• Generous Flexible Time Off (FTO) Policy

• Up to 15 paid company holidays including some commemorating social justice events and self-care

• Paid volunteer time

• Resources for savings and investments

• Paid parental leave

• Paid sick leave

• Health, vision, dental, and life insurance with additional access to health and wellness programs.

• Opportunities to learn, develop, network, and connect

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.