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Quality Assurance Specialist

CenterPoint Energy
paid time off, paid holidays, tuition reimbursement, 401(k)
United States, Indiana, Evansville
June 19, 2024
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people. Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve. Job Summary CenterPoint Energy is looking for a Quality Assurance Specialist to join our Gas Operations Dispatching Team, located in Evansville, IN. You will have the ability to: be responsible for driving performance improvement and customer satisfaction by performing quality assurance activities, developing, and delivering appropriate and timely training for Dispatch employees. Essential Functions Identifies training needs, develops materials, and conducts individual and group training sessions to build employee competencies, ensure records/order accuracy and to maintain a high level of customer satisfaction. Develops, disseminates, and updates procedure and training manuals, reference materials and communicates process changes to support company and department business objectives. Identifies improvements to processes and procedures and effectively communicates these ideas to management. Consults with management, when necessary, to facilitate performance improvements. Provides call monitoring in a manner that aligns with Company strategy. Works with and maintains products/software related to call recording and evaluation. Compiles and analyzes data, prepares various reports used to evaluate dispatch effectiveness. Utilizes expertise of systems and customer service techniques. Works independently, prioritizes workload in manner that promotes effective and efficient results. Conducts meetings and occasionally facilitates training when group instruction is needed. Represents Dispatch's interests in various projects, teams, committees, or meetings. Education Description Requires a bachelor's degree in Business Administration, or related field from an accredited college or university. In lieu of a degree, will consider a combination of education and related experience in natural gas operations totaling four (4) years, where each year of applicable college equals one (1) year, and each year of applicable work experience equals 0.5 year. Experience in lieu of education is in addition to the experience requirements. Experience Requires a minimum of five (5) years of experience in natural gas operations or customer services. We want you to know Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together. Diversity, Equity and Inclusion CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve. What we bring to you Competitive pay Paid training Benefits eligibility begins on your first day Transit subsidies Flexible work schedule, paid holidays and paid time off Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston Professional growth and development programs including tuition reimbursement 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution Job Type:Full Time Posting Start Date: 06/19/2024 Posting End Date: 06/30/2024 This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. #LI-CNP