Banquet Captain

Description

Join our team of passionate hospitality professionals at the Hyatt Regency Coralville Hotel & Conference Center. Our 286 room convention hotel boasts more than 57,000 square feet of meeting space and is capable of hosting everything from large conventions to the most intimate and luxurious of events. Located, one block from Xtream Arena and GreenState Family Fieldhouse, near Iowa City with a picturesque view of the Iowa River Landing.

Position Purpose: To supervise and train staff in the maintenance and coordination of banquet rooms by providing the necessary set-up, upkeep, break down, and cleaning function policies and procedures. Prepare weekly schedule. Process banquet bills on a daily basis. Enforce all policies and procedures.

Responsibilities:

• Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract and manager's instructions.
• Supervises and trains staff in the service of food and beverages according to standards.
• Communicates frequently with supervisors as to the progress of the day's work.
• Communicates frequently with guest contacts in order to ensure that their needs are being met.
• Supervises and trains staff in maintaining cleanliness of banquet rooms, banquet pantry, public areas, and storage areas.
• Supervises and trains staff in maintaining inventory of necessary supplies.
• Process banquet bills on a daily basis.
• Draft schedule on a weekly basis and in compliance to forecasted and budgeted labor numbers for approval of the Banquet Manager or Food and Beverage Director.
• Supervises and trains staff to conform to Hyatt's high standards of quality and service.
• Make recommendations to his/her supervisor regarding improved methods and procedures so as to have a positive impact on guest/associate satisfaction.
• Establish and maintain effective associate relations.
• Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained.
• Attends all required Banquet Department and other meetings.
• Perform other duties as assigned.

Requirements:

• Ability to read, speak and comprehend English in order to receive instructions from managers and guests and to communicate with all members of the banquet department.
• Ability to respond quickly and accurately to guest requests.
• Ability to handle multiple tasks quickly and efficiently.
• Ability to lift 35 lbs. with reasonable accommodation.
• Knowledge of food preparation.
• Prior Banquet experience required. Prior hospitality supervisory experience preferred.

For each position, we require a stable work history verified by a background check, a positive attitude, a willingness to be a team player, and the ability to work weekends and holidays.

We will verify through E-Verify the identity and employment eligibility of all persons hired. Marcus Hotels & Resorts is an Equal Opportunity Employer.