Service Analyst

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

The Metropolitan Council's Metro Transit Division is one of the country's largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses, light rail and commuter trains, as well as a resource for those who carpool, vanpool, walk or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region:

The Associate Service Analyst will assist the Service Analysts, Transit Planners, and the Service Development management team in analyzing and interpreting ridership and running time data.

The Service Analyst is responsible for statistically analyzing ridership and running time data in order to develop specific schedule changes that match service frequency and route capacity to load guidelines, improve on-time performance, increase ridership, reduce costs, maximize route productivity and enhance the magnetism of Metro Transit service.

The Senior Service Analyst is senior-level position monitors route performance to ensure the ongoing delivery of quality transit service that cost-effectively meets community needs. Statistically analyzes ridership and running time data in order to develop specific schedule changes that match service frequency and route capacity to load guidelines, improve on-time performance, increase ridership, reduce costs, maximize route productivity and enhance the attractiveness of Metro Transit service.

Associate Service Analyst:

• Collects, validates, and analyzes data regarding ridership, on-time performance, maintenance, and other measures.
• Assists Analysts, Transit Planners and the Service Development management team in performing analyses.
• Gathers, analyzes and summarizes ridership/on-time performance/running time data from various sources to help determine the need for modifications and preparation of quarterly diagnostic reports.
• Proposes changes in one or more of the following: frequency, running time changes, or operations for Service Analysis team to review.
• Performs routine reporting tasks.
• Assigns articulated buses to maximize capacity while minimizing costs.
• Evaluates and responds to issues, investigates failures and cleans data.
• Provides on-going analysis of performance before and after evaluation of changes.
• Performs field work which may include riding transit for assigned service changes.
• Attends staff and other departmental meetings and assists in special projects.

• Monitors on-time performance, ridership/loading, and other service quality measures for a set of assigned routes in order to respond to operational issues and recommend projects for the divisional work plan.
• Plans and prepares schedule change recommendations including documentation of the data sources, results of analyses and expected outcomes.
• Designs and executes documents to summarize and clearly present the data needed for the Service Development division's decisions.
• Investigates inconsistent and irregular data and interprets and edits data as needed.
• Initiates and performs further research where needed to provide specific information.
• Interacts with internal customers to discuss service performance issues and communicate departmental actions.
• Responds to internal and external customer concerns about existing service.
• This position provides work direction to Associate Planners/Analysts and Restricted Duty or temporary employees.

• Assigned routes are major/complex with greater responsibility in volume of service responsible for.
• Develops recommendations for service changes to support the delivery of cost-effective service that meets Metro Transit's objectives. Routes and projects assigned are most complex; recommendations are developed largely independently and can usually be approved with little or no feedback/revision.
• Provides senior level project management of assigned responsibilities.
• Leads interaction with internal and external stakeholders to gather input, share expertise, and communicate departmental actions.
• Carries out components of routine department and agency processes to support the delivery of quality service and customer information. Results are highly creative and cost-effective.
• Develops and executes ad hoc analyses as assigned to address unique needs. Projects and analyses assigned are the most complex and may require developing new data sources or methodologies.
• Develops and documents new analysis techniques and/or processes. With manager, train new staff on specific functions. Oversee the work of Interns and less experienced staff on a project basis.

What education and experience are required for this job (minimum qualifications)
Any of the following combinations of education in urban studies, transportation, planning, geography, statistics or related field, and professional experience in transportation, planning, or analysis:

• Experience using GIS tools to display information and conduct analysis, preferably on transit/transportation projects.
• Exposure to data analysis tools (Power BI, web interfaces) and transit planning tools (Remix, local-based data).
• Knowledge of principles and practices of transit/transportation planning for local routes, commuter routes, BRT, and microtransit.
• Experience in planning, analyzing, and interpreting data for transit/transportation projects.
• Experience and skill in presentations and public speaking with ability to tailor material for different audiences.
• Experience as a regular transit user.
• Knowledge of Twin Cities geography and Metro Transit and regional routes are strongly encouraged.

• Knowledge of public transportation dynamics - economic and political - or proven ability to quickly gain this knowledge.
• Intermediate skills in MS Word and Excel, ability to perform technical analysis using spreadsheet and database programs.
• Demonstrated knowledge in statistics and analytical information.
• Demonstrated knowledge in project management.
• Skill in problem solving and deduction.
• Ability to communicate effectively in both verbal and written form.
• Ability to interact directly with riders and the general public.
• Ability to work well with others, particularly in coordinating/team roles.
• Ability to work flexible hours, including nights and weekends on occasion.
• Ability to analyze and interpret Council policy and apply it effectively in the policy analysis or development process.

Associate Service Analyst
Union/Grade: NRC Grade E
FLSA Status: Non-Exempt
Safety Sensitive: No

Associate Service Analyst
Union/Grade: Non-Represented Grade E
FLSA Status: Non-Exempt
Safety Sensitive: No

Service Analyst
Union/Grade: Non-Represented Grade G
FLSA Status: Exempt
Safety Sensitive: No

Senior Service Analyst
Union/Grade: Non-Represented Grade H
FLSA Status: Exempt
Safety Sensitive: No

Work Environment: Work is regularly performed in a normal office environment but may occasionally be done in outdoor weather conditions with fumes or airborne particles. Work requires local in-state travel by car. Position is exposed to moderate noise.

What steps the recruitment process involves:

1. We review your minimum qualifications.
2. We rate your education and experience.
3. We conduct a structured panel interview.
4. We conduct a selection interview.