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Service Desk Representative

Sunrise Systems
United States, Florida, Stuart
May 06, 2024
Our client, a leading Medical Devices Manufacturing Company is looking for Service Desk Representative and This is for an initial duration of 12 Months at Stuart, FL Job Title: Service Desk Representative Job Id: 24-02108 Location: Stuart, FL Duration: 11 Months Contract Position Type: Hourly Contract Position (W2 only) Description: Onsite - Pay rate 21.42 Description: I. Position Purpose The Service Desk Representative role is responsible for providing essential support for information technologies at Client Location. Support is facilitated by the Service Desk Representative via phone, e mail, chat and side by side instruction or support. This role works in a dynamic, fast paced call center environment and is responsible for providing direct support for Client's staff as they use information technologies to advance the business unit goals and mission. II. Primary Duties And Responsibilities 1. Customer Service: Service Desk staff are responsible for ensuring customer satisfaction in every step of problem resolution. Staff members are required to track detailed information about each customer's service need in an incident management system. Staff must also document their diagnostic steps and communications with the customer as they troubleshoot the reported problem. Investigation and use of a knowledgebase are required to find the correct solution. Staff follow up with all customers to ensure a good experience is received. Ability to communicate effectively and professionally with members at all level across the Liberator Medical and Client global community is essential. Keeping support services running smoothly and efficiently is a priority for the Service desk staff, and all team members are required to perform other office work as necessary from time to time. 2. Computing Information and Referral: Service Desk staff provide general information about computing services at Liberator. This includes information about access to services provided by IT and other Liberator departments. Service Desk staff must be familiar with and abide by company policies associated with responsible use of information technologies. Service Desk staff must be able to recognize questions that go beyond the scope of services provided by the IT Service Desk and make accurate referrals to other service providers as needed. Qualified candidates please send your word format updated resume at the earliest to Pavan: Pavan.p@sunrisesys.com \|\| 732-272-0382 OR Sangeeth: Sangeeth.k@sunrisesys.com \|\| 732-272-0281 Thank You. #currentjobs