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Field Engineer 3

Sunrise Systems
$22.86 per hour.
United States, New York, Rensselaer
May 06, 2024
Job Title: Field Engineer 3 Job ID: 24-01954 Location: Rensselaer, NY Duration: 12+ months On W2 Contract Must Have: Client Service Support Knowledge of ticket system and SLA's JOB DESCRIPTION The main duties of this position will include Break fix experience and customer service skills. 1-2 years of technical experience is Preferred. Manager will consider entry level/recent grads as long as they have a good work ethic and are trainable, however, they cannot be submitted at the highest bill rate* Summary: As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products. Responsibilities: Provides support for software, hardware and networking support for desktops, laptops, and servers. Provides maintenance and support on legacy products. Supports Core, server products. Performs disk replacement on enterprise storage products. Installs and maintains PCs and associated software, networks, servers, and peripherals. Supports network products from operational and maintenance perspectives. Performs installs, moves, adds and changes as required. Tests and certifies PCs, networks, servers, and client approved applications. Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor, and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system The hourly rate for this position is $22.86 per hour. Compensation: Factors that may affect starting pay within this range may include [geography/market, skills, education, experience, and other qualifications of the successful candidate].** Contact: Raghu: raghu.m@sunrisesys.com \| 732-272-0336 \| URL: www.sunrisesys.com #currentjobs