TEMP BPO Senior Representative

In this role, you will be responsible for:

• Working with a team of specialists dedicated to one of our manufacturer partners to provide reimbursement support services.
• Have direct interaction with the manufacturer client to provide case statuses and updates.

• Debt Management Team-Call Center
• Quality Customer Service- Inquiries to be made primarily by telephone but also through written format (email, mail, fax, etc.)
• Provides accurate information in a helpful, collaborative manner to callers through thorough knowledge of client products, policies and procedures.
• Captures and documents customer feedback.
• Receives, resolves, and routes complaints as defined by department policy, procedures, and guidelines.
• Interacts with other client staff to resolve customer inquiries, complaints, and problems, particularly in Debt Management Services.