Social Services Case Worker

OVERVIEW:

The SF Social Services Case Worker will provide support to the SoMa Social Services Hub Coordinator with a focus on helping with case management of clients and assist with the various duties associated with social services in SF Metro.

DUTIES AND RESPONSIBILITIES:

• Provide intake for services to social service clients
• Provide case management to individuals through Pathway of Hope
• Answer phones and retrieve messages for the SoMa Social Service Hub
• Refer individuals/families to available resources both internal and external
• Maintain case files for clients as assistance is provided
• Screen clients and complete applications for rent and utility assistance when available
• Utilize the Salvation Army Social Services software system to track services provided
• Assist with the collection of monthly statistics of services and assistance provided
• Assist with the supervision of volunteers at SoMa Social Service Hub Food Pantries and provide additional support with pantries as needed
• Assist with screening of clients and make appointments to receive assistance at the Clothing Room as needed
• Assist with all aspects of the Clothing Room; check-in/check-out of clients, stocking, processing of clothing and the supervision of volunteers as needed
• Assist with intake and distribution of seasonal and non-seasonal social services events
• Other related duties as required

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent (required)
• Bachelor's degree (preferred)
• Experience as an Administrative Assistant (2 years preferred)
• Experience with Microsoft programs

SKILLS AND ABILITIES:

• Bilingual in Spanish (preferred)
• Ability to maintain integrity and confidentiality
• Ability to multi-task
• Ability to work with people from diverse backgrounds
• Excellent organizational skills
• Detail oriented
• Great communication skills
• Excellent communication skills
• Knowledge of Salvation Army city programs, practices, policies and organization (preffered)

PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs. (usually file boxes)

EQUIPMENT USED:

• Modern Office Equipment and Relevant Software

ADA Statement:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army's religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

At-Will:

Any employment relationship with this organization is of an "at-will" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.