13-100 - Outreach & Engagement Coordinator - SC/ San Bernardino Corps

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Outreach and Engagement Coordinator is a housing focused outreach position which oversees outreach and engagement within the San Bernardino County area. The function of Outreach and Engagement is to provide mobile, field-based services to individuals experiencing homelessness within San Bernardino County. The primary objective of this position is to support individuals experiencing homelessness in greater self-sufficiency toward permanent housing through engagement, resource referrals and linkage to services, local engagement collaboration with community partners.

Essential Functions

• Maintains a service and referral information list of partners within San Bernardino County.
• Engages persons without homes in the San Bernardino area to initiate contact, develop rapport, and assess for service needs.
• Evaluate immediate needs such as crisis intervention, medical attention, showers, clothing, food, emergency shelter, etc.
• Evaluate for appropriate triage or linkage to housing, health, employment, education and financial resources to help resolve homelessness and refer to community partners.
• Work in collaboration with other local outreach teams to schedule collaborative events for provision of whole person care in the field.
• Coordinate with Departments such as Library, Public Works, Transitional Assistance, Police, Fire, Public Defender, Parks and Recreation to support with resource education to staff and linkage to services.
• Coordinate with medical, behavioral health, correctional institutions, and other residential facilities to provide information regarding local resources which may be of benefit to individuals with planning or upcoming exit/discharge.
• Regularly engages with landlords, property management groups and county wide room and board collaborative groups.
• Coordinate and collect necessary data for reporting purposes and submit within required Information Management Systems (WellSky, Clarity, ODIN, etc.), maintain data quality and complete submission of reporting as requested.
• Attend local Homeless Coalition, Collaborative Partner, Continuum of Care and other meetings which pertain to services, systems and resources for individuals experiencing homelessness as required.
• Provide transportation to support stabilization efforts as necessary.
• Maintain vehicles in safe operating condition and keep maintenance logs up to date.
• Maintain confidentiality and social service code of ethics.
• Maintain safe and sacred boundaries with program participants and community partners.
• Perform all other duties as assigned related to your scope of work.

Working Conditions

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

Minimum Qualifications

• Associates Degree OR equivalent work and educational experience combination required.
• A minimum of one year of related work experience with individuals experiencing homelessness required.
• A minimum of one year of Case Management experience required.
• Experience conducting street outreach, engagement within homeless facilities and working with other providers such as police, churches, hospital preferred.
• Ability to drive and maintain a valid Class C California Driver's License, pass a TSA Driving Test and maintain a clean MVR required.
• Must be able to pass a complete and satisfactory background check.
• Current CPR Certificate and First Aide Certificate preferred.

Skills, Knowledge & Abilities

• Knowledge of or experience with mainstream benefits and services provided within the County of San Bernardino.
• Experience working with individuals who are experiencing homelessness, justice involved and living with behavioral health diagnosis.
• Excellent problem-solving skills.
• Ability to work collaboratively with others on a team.
• Uses good time management skills and resources to balance responsibilities.
• Experience operating general office equipment to include computers. Familiarity with Microsoft Office programs preferred.
• Ability to email, fax, operate copy/print/scan machine.
• Willing and able to maintain confidential information in accordance with Salvation Army and industry standards.
• Ability to work harmoniously and professionally with Officers, supervisors, coworkers, residents, and the public.
• High ethics and integrity as per Social Service Code of ethics.

Bachelors (required)

Experience Conducting Street Outreach, Engagement Within Homeless Facilities and Working With Other Providers Such As Police, Churches, Hospital. (preferred)
1 years: Minimum Related Work Experience With Individual Experiencing Homelessness. (required)

Motor Vehicle Check (required)
Driver's License (required)

Skills