Sales Contact Center - Inbound Sales Representative

The Sales Contact Center (SCC) Inbound Sales Representative works on our inside sales team receiving inbound and making outbound phone calls associated with selling technology products and services to our customers. The Inbound Sales Representative's primary duty and responsibility is to give customers a "one stop shop" for all their technology needs, while providing an unmatched customer experience to all of CDW's new and existing customers.

Key Areas of Responsibility

• Provide sales and service to new and existing customers through inbound phone calls and processing inbound web orders
• Meet or exceed assigned sales quotas and ensure other performance goals are met
• Sell additional services or products by recognizing opportunities to upsell solutions
• Proactively manage personal quote pipeline to ensure CDW gains every possible sales opportunity
• Proactively call out to customers when needed for service related matters
• Acts as the first point of contact for assistance with product info, order placement, and general inquiries regarding company programs
• Demonstrate ability to close sales and overcome customer objections
• Maintain CDW's values and Philosophies of Success

Required Skills

• Possesses excellent verbal communication skills - vocabulary and articulation
• Basic computer skills - experience with Microsoft preferred
• Demonstrable organizational and time management skills - ability to multi-task in an ever-changing environment
• Ability to achieve success individually and as part of a team in a highly structured and regulated work environment
• Persistence combined with a positive attitude and approach to work and others - self-motivating work style
• Ability to solve problems and resolve conflict directly in multiple communication channels
• Mature, positive and collaborative interpersonal skills

Minimum Qualifications

• High School diploma or equivalent
• 1 year of call center experience
• 1 year of sales experience

Other Required Qualifications

• Strong interest in sales
• Must be able to work independently and in a team-oriented environment
• Proven ability to multitask and balance multiple priorities in an ever-changing environment
• Proven ability to provide timely solutions, as customer issues must be resolved quickly and efficiently.
• Strong organization skills