IT Help Desk Specialist

IT Help Desk Specialist

New River Community College is a two-year public institution of higher education operating under a state-wide system of 23 community colleges. The college is located on a one-hundred-plus acre site at the intersection of U.S. Routes 11 and 100 in Dublin, Virginia with an instructional site in Christiansburg. The campus provides modern, well-equipped facilities for the career technical education programs as well as for the college transfer programs. Approximately 4,000 students comprise the student body.

Job Description

The people employed by New River Community College embrace the philosophy that all individuals should have an opportunity to develop and extend their skills and knowledge to increase awareness of their roles and duties as citizens. The college serves the educational needs of the public and assumes a duty to help provide the requirements for trained workers in the region through a combined effort with local industry, business, professions, and government. The college promotes equal opportunity for prospective students and employees.

Duties:

• Route service tickets/quality assurance.
• Assist end users with level 1 technical issues in person.
• Run / Complete various SAS reports as needed.
• Provide phone/email support to end users.
• Assist in the procurement process for various departments.
• Assist in the inventory processes for the technology department.
• Assist with scheduling specific college resources.
• Perform other duties as assigned by the Technology Services Manager.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA’s/Required Qualifications

• Excellent interpersonal and communication skills.
• Process oriented and organized.
• Detailed knowledge of Microsoft 365 and Google suites.
• Knowledge of the Windows and OSX operating systems.
• Familiarity with iOS and Android mobile operating systems.
• Experience problem-solving and supporting users by phone, email, and in person.
• Demonstrated ability to work effectively in a collaborative manner in a team-oriented environment.

Additional Considerations

• Knowledge of Identity and Access Management tools and techniques.
• Knowledge of user authentication directory systems.
• Experience with procurement systems.

Operation of a State Vehicle Yes

Supervises Employees No

Required Travel As needed

Agency Website https://www.nr.edu/jobs/

Contact Name. Stacie Whitlock

Email swhitlock@nr.edu

Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/71115