Analyst, Managed Svc

Location

US-NY-New York

Company

Canon Solutions America, Inc.

Responsible for providing and facilitating fleet management support to clients and ensuring effective operation of all fleet related solutions. Coordinates site assessment project teams, leading the team through the assessment and reporting process, and preparing all required project deliverables. Responsible for special projects that encompass on-site customer technology surveys, workflow analysis, workflow illustrations (floor plans, flow charts, data graphs etc.), workflow process reengineering, and business case preparation.

- Creates customer installation, implementation and redeployment plans and accurately completes within time frames.
- Identifies, tracks and resolves project issues and mitigates project risks by using independent thought and sound judgment.
- Collects and prepares all information for invoice generation and performs analysis of monthly data relative to contractual requirements, cost savings against program goals and device utilization, recommending courses of action to both the Account Team and/or Customer regarding optimization of opportunities.
- Identifies all reporting needs and develops appropriate documentation, providing appropriate analysis and recommendations.
- Identifies end-user training opportunities and ensures appropriate training and resources are made available.
- 100% customer satisfaction.
- Proactively determines innovative solutions regarding adjustments to the fleet in order to optimize the client environment.
- Obtains working knowledge of all EMSD offered solutions and products through training.
- Supports EMSD Planning process by providing analysis and recommendations on emerging business/technology trends and proposing new business models.

-Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
- Experience in Managed Print Services.
- Excel modeling skills, intermediate to advance Microsoft Office skills, and Power BI skills.
- Must be able to multitask, balance workload and follow up. Logical thought process.
- Must be process oriented.
- Strong project management, analytical, organizational and presentation skills.
- Comfortable presenting and communicating to both internal and external audiences.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require up to 20% travel, including overnight stays (valid driver's license and acceptable driving record necessary).
- Project Plus.
- Must be able to lift up to 50lbs. May require the transport of devices.

In accordance with applicable law, we are providing the anticipated base salary for this role: $62,400 - $81,550

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

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