Salesforce Field Service Practice Lead

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The Field Service Practice lead plays the critical role for setting customers up for success by prescriptively helping to shape the project teams within the Field Service space. This role also provides the Professional Services team with subject matter expertise related to the proposed solution and client needs in order to ensure successful project delivery. This includes, helping to identify and proactively manage risk areas, and commit to seeing issues through to complete resolution as it relates to Field Service implementations. Will have the ability to configure and drive solutions, while mentoring the project team to meet the customer's business and technical requirements.

This role will include helping to align on the development of client-specific implementation proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal, best practices within the Field Service community, development of shared assets and strategic alignment on global initiatives.

Responsibilities

• When engaged on customer initiatives, assist with team leadership and help/exceed goals and metrics while providing insight to Field Service best practices

• Mentorship: Ability to encourage and share knowledge and experience members of the team to enable and help scale

• Continued professional growth and development

• 50% billable on services engagements

• Manage multiple strategic clients simultaneously

• Deliver high client satisfaction (CSAT) by ensuring value is realized through each engagement

• Positively impact internal and external initiatives across Services, Support, Enablement, Alliances and TMP

• Align closely with Account and Services Sales teams and partner in pre-sales activities such as scoping, engagement plan development and project staffing

• Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.

• Recognized as a valuable and trusted advisor by our customers and other members of Salesforce Field Service community and continue to build a reputation for excellence in professional services

• Collaborate with the Go-to-Market Team to drive continued growth of services

• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions

• Maintain the relationships across the project team and act as an escalation point within the implementation, as it relates to Field Service in a billable capacity, ensuring tight stakeholder alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success.

Preferred Qualifications and Skills:

• BA/BS degree or foreign equivalent

• Relevant Salesforce Field Service platform experience

• Relevant and Current Salesforce certifications

• Ability to work independently and be a self-starter.

• Specializes in gathering and analyzing information related to Field Service Industry and designing comprehensive solutions that are flexible and adaptable the client's needs

• Excellent analytical & problem solving skills

Leadership Qualities:

• PASSION: Passionate about Customer Success

• BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on

• LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships

• COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence

• STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message

• TEAM PLAYER: Proficient at collaboration and working with members of a team

• URGENCY: Ability to move fast and drive business value and results

• TRUST: Trusts the company's core values; shows integrity, transparency, and reliability

• ADAPTABLE: Excels in high levels of uncertainty and change

• COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community's knowledge and resource base

For Colorado-based roles: Minimum annual salary of $126,100. You may also be entitled to receive bonus, restricted stock units, and benefits.

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