Account Manager

The Account Manager, serving the Western Massachusetts region, will focus on meeting customer requirements, addressing inquiries promptly, and striving to ensure a favorable customer experience. Their primary responsibility is to expand our cannabis business by cultivating and maintaining enduring client partnerships.

• Adhere to company and state regulations.
• Thoroughly understand our company and products
• Co-Manage a portfolio of accounts to achieve long-term success
• Develop positive relationships with clients and distributor
• Act as the point of contact and handle customers' individual needs
• Generate new business using existing and potential customer networks, consistently meeting sales goals
• Resolve conflicts and provide solutions to customers in a timely manner
• Report on the status of accounts and transactions
• Set and track sales account targets, aligned with company objectives
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
• Suggest actions to improve sales performance and identify opportunities for growth
• Non-traditional work schedule including evening and weekend work
• Maintain a high level of product and industry knowledge, including regulatory knowledge
• Raise awareness of Holistic's brands in the marketplace through marketing tools, promotional events, and industry events and dispensary staff trainings
• Seek unique and creative ways to promote Holistic's brands within scope of authority
• Represent Holistic at industry events throughout the state
• Track and report customers' preferences. Provide feedback and reports to Marketing and Sales departments regarding customer requests and event outcomes
• Foster a workplace that upholds Holistic Industries' aim to be the Best Place to Work, Shop, and Invest in Cannabis
• Other duties as assigned or any reasonable request from any member of management
• Physical Requirements of the Job: Long periods of sitting. Long periods of screen use. Moderate to loud exposure to noise level and artificial light. Must be able to lift, carry and balance up to 30 pounds, may include walking or standing for extended periods of time, as well as stooping, bending over and/or crouching. Extensive travel required.

About You:

General:

• Due to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a background check - certain criminal convictions may disqualify candidates based on state marijuana licensing regulations.

Education/Experience:

• Bachelor's degree with a focus in business or marketing preferred
• Proven work experience as a Sales Account Manager or Sales Account Executive
• Hands on experience in sales and an ability to deliver excellent customer experience
• Cannabis experience preferred

Technological Skills:

• Proficient in Microsoft Office, specifically PowerPoint
• Proficient in CRM software

Required Knowledge and Skills:

• Must be passionate about the cannabis industry
• High-level attention to detail
• Self-driven and organized
• Ability to prioritize tasks and meet deadlines with a shifting workload in a fast-paced environment
• Knowledge of medical marijuana laws, MED regulations, and DPHE requirements; Previous marijuana industry experience preferred with priority given to candidates with experience in licensed facilities
• Ability to adapt to changing priorities
• Ability to communicate clearly and accurately
• Ability to initiate and follow through on work independently
• Ability to work collaboratively in a team environment
• Professional demeanor, strong work ethic
• Eager to learn and enthusiastic
• Understanding of sales performance metrics
• Excellent communication and negotiation skills
• An ability to deliver projects and answer inquiries on time
• Business acumen with a problem-solving attitude
• Extensive state-wide travel is required