Digital Product Manager

Symetra has an exciting new opportunity to join our team as aDigital Product Manager!

About the role

As the Digital Product Manager, you will be responsible for developing the vision, strategy, and roadmap for a suite of infrastructure products, services, and capabilities. You will utilize your business and technical acumen, including contributing to business case development and technical direction to manage the productportfolio throughout the product-market lifecycle. You will build consensus with business, technical, and other internal partners using a variety of product development research techniques and product management frameworks to ensure business outcomes are achieved.

The ideal candidate will steward the Employee Experience portfolio from strategic planning to team-level execution while maintaining customer-centric alignment with all relevant stakeholders. The Employee Experience Portfolio comprises our Productivity, Help (ServiceNow), User Device Management, and Desktop Support teams.

What you'll do in this role

• Develop, document, and communicate the product strategy, grounded in enterprise strategic objectives, and utilized in prioritization exercises. Collaborate closely with customers and business partners to define long term outcomes aligned to business goals. Partner with designers to discover best solutions for customer problems. Collaborate with technology partners and/or vendors to explore and communicate technical possibilities and draft recommended and alternative options.
• Use your experience with Agile methodologies to enable delivery of high-quality, sustainable solutions. Partner with product owner to ensure the team has a healthy product backlog with clear, measurable outcomes. Support delivery teams, encouraging best practices to ensure technical stewardship (pipeline, infrastructure, security, operations, service management), high quality and reliability. Ensure policies, standards, and/or best practices are followed for definition, architecture, compliance, risk management, security, deployment, procurement, and support. Manage issues and risks. Regularly reflect with the team to identify and implement improvement opportunities.
• Leverage strong interpersonal and storytelling skills as you present to senior executives, the infrastructure and operations business-to-tech strategy.
• Serve as the business value subject matter expert, providing actionable advice to business and technology teams.
• Act as primary contact and acknowledged expert on product domain. Communicate effectively using a variety of media (written, verbal, visual) to evangelize ideas, product vision, and product roadmap. Write in a clear, compelling, and concise manner. Communicate frequently and capably with a variety of audiences, including delivery and operations teams, members of the product team, and business partners.
• Evaluate, analyze, understand, interpret, and communicate insights derived from data. Ensure measurement capabilities are in place to prove success or inform product decisions. Work with senior product people to measure and quantify impact. Use qualitative and quantitative data from appropriate sources for a variety of purposes, including conducting root cause analysis, assessing opportunity size, cost benefit analysis, ROI, NPV, competitive analysis, etc. to support decision making and identify opportunities.
• Leverage influence and credibility to lead high performing teams. Evangelize the product vision. Appropriately utilize UX design, user research, and product development techniques. Maintain current knowledge of industry and technology trends. Display Symetra's Leadership Commitments often.
• Utilize learning events and online learning opportunities to develop and enhance core competencies related to the role. Participate in Community of Practice events and asynchronous activities.

What we offer you

"If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work."Cris H. - AVP Internal Sales, Training and Development

"Symetra is inclusive of all employees regardless of their personal differences."Darrell J. - Actuary III

"Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions."Felicia D. - Financial Reporting Lead Senior Analyst

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching

Want more details? Check out our

Compensation

Salary Range: $110,300 - $183,700 plus eligibility for the company annual bonus program.

Your education, experience and skills

• Bachelors degree or equivalent experience.
• 3-5 years of experience as a Product Manager or Product Owner representing the business need, priorities, and technical solutions. Solid understanding of enterprise systems.
• 2 or more years of experience working as a member of an agile team.
• 1+ year of experience working within a highly regulated industry and/or advanced domain knowledge.
• Advanced analytical thinking and problem solving related to how technology can solve business problems.
• Ability to take ambiguous information and organize into meaningful facts.
• Demonstrated ability to influence and educate key internal stakeholders.
• Strong negotiation and consensus building skills when dealing with internal customers, stakeholders, and team members.
• Ability to facilitate small interdisciplinary group sessions ensuring success through preparation and attention to detail.
• Ability to lead and influence interdisciplinary team members and stakeholders across the enterprise.
• Ability to facilitate a collaborative working environment and builds trust with others.
• Scrum Product Owner, Scrum Master, or similar agile management certifications preferred.

We empower inclusion.

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts

Creating a world where more people have access to financial freedom.

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.