Guest Service Supervisor

Shift Leader is responsible for supervision of store operations and personnel in the absence of the store manager and assistant manager. The Shift Leader will ensure company policies and procedures are followed; while delivering a high level of customer service, store safety and appearance.

Responsibilities include but are not limited to:

• Ensure a quality buying experience for all customers
• Make daily bank deposits by noon
• Review end of day reports and assist in preparation of daily paperwork banking functions as assigned by manager
• Coach and direct employees to provide excellent customer service.
• Maintain an awareness of cleanliness both inside and outside of the store.
• Light equipment and yard maintenance
• Order and receive merchandise utilizing inventory ordering guidelines
• Implement all Company promotional initiatives
• Maintaining cash and inventory control during all supervised shifts
• Pricebook maintenance
• Ordering merchandise
• Audit cashier paperwork for accuracy
• Report all environment, maintenance issues and unusual occurrences to the proper authority as well as management personnel
• Ability to communicate with associates and guests
• Ability to count, read and write accurately to complete required forms.
• High School Diploma or equivalent
• Ability to work unsupervised
• Flexibility to work weekend, holiday and/or evening shifts
• Must have reliable transportation and valid driver's license
• Ability to communicate with associates and guests
• Must attend mandatory meetings (i.e. T.A.M., sexual harassment)
• Physical Requirements
  • Frequent bending, reaching, lifting of 1 to 15 lbs
  • Be able to lift up to 50lbs on occasion
  • Reaching above shoulder height and bending below waist
  • Be able to freely access all areas of the store
  • Move quickly around store

Research shows that many, especially women and marginalized people, are hesitant to apply for job if they don't check every box. If you are excited about this position, and think you could have an impact here, please apply anyway, even if you don't meet every point on the job description. We'd love to hear from you.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.