Business Analyst

Job Description:

WHY CHOOSE US?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

The American Red Cross is currently seeking a Business Analyst, this is a work from home position, open to candidates that live in the continental United States. You must be available to work in Eastern Standard time.

WHAT YOU NEED TO KNOW:

Reporting to the Senior Director, Business Applications, the Business Analyst is focused working with the business stakeholders and development team to document the processes involved in the software development life cycle.

Serves as a relationship manager and technical consultant to the Training Services business unit. Work to understand business practices, elicit and document business requirements, ensure that information technology meets the requirement of end users and provides the intended business value. Actively participate in all phases of the solution lifecycle and work closely with a variety of internal and external business and technology partners. Provide training and guidance to other staff. Provide support, development and/or leadership guidance to all volunteers. .

WHERE YOUR CAREER IS A FORCE FOR GOOD

• Learn and understand business processes and how technology can best ensure the success of business users. Document, analyze, and clarify business requirements and translate into technology artifacts from which technology solutions are developed ensuring adherence to system architecture and software compliance standards. Define new and enhanced business processes.
• Investigate operations-related problems/inquiries and recommend, facilitate, and coordinate solutions.
• Present client business cases to appropriate IT forums for approval and to initiate the project process.
• Partner with clients to develop a strategic plan to implement the technology vision. Work closely with clients to analyze the current and future direction of technology to meet business goals. Educate clients about the software and project lifecycles and the business roles. Develop project/portfolio performance metrics to monitor business value over time.
• Participate in all phases of the solution lifecycle and work closely with a variety of internal and external business and technology partners to implement the project. Formulate project functional testing strategies and plans, participate in testing to ensure a technical solution meets the requirements of the business.
• Facilitate problem resolution between IT and the business, as needed. Represent, champion and balance client interests with IT.
• Provide training and guidance to other staff. May maintain system updates, modifications, and configurations.

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Scope: Individual contributor that is fully proficient in applying technical knowledge. Technical knowledge base acquired from several years of experience in particular area. Work independently and may instruct or coach other professionals.
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*Standard Schedule: Monday-Friday 9:00am-5:30pm EST

*Pay Information: The salary range for this position is $79,600--$87,560. Note: that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications.

WHAT YOU NEED TO SUCCEED:

• Education: Bachelor's degree in Computer Science, Information Systems or related field required.
• Experience: Minimum 4 years of related experience or equivalent combination of education and related experience required.
• Management Experience: N/A
• Skills & Abilities:
  • Knowledge of techniques related to project/program management, business process redesign, technology awareness, requirements analysis and client relationship management.
  • Ability to lead and drive key customer engagement discussions, as well as, quick learner, think outside the box, and bring new ideas to discussions.
  • Ability to produce and decipher complex technical use cases, user stories, process flows, diagraming, data analysis, data mapping, interfaces, reporting and testing activities on web and hosted technologies.
  • Business acumen with ability to align IT priorities with business objectives.
  • Clear and effective writing and documenting skills.
  • Ability to work on a team.
  • Experience Agile or Scaled Agile Framework of development.
  • MS Teams, MS Office Products, JIRA, and Confluence; Salesforce and Monday.com a plus.
• Travel: 10-20%Travel required.

* Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).
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Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and can sit at a computer terminal for an extended period of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Experience Salesforce, JIRA. Monday.com a plus.

BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

* Medical, Dental Vision plans

* Health Spending Accounts & Flexible Spending Accounts

* PTO + Holidays

* 401K with 5% match

* Paid Family Leave

* Employee Assistance

* Disability and Insurance: Short + Long Term

* Service Awards and recognition

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

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