Telesales Specialist, BGST

Job Description:

WHY CHOOSE US?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

We are currently seeking a Full-Time -Telesales Specialist,BGST- This is a remote position and you will need to be available to work in the Eastern Standard Time Zone

WHAT YOU NEED TO KNOW: Reporting to a Supervisor, BGST Telesales, the Business-to-Business Telesales Specialist is responsible for selling Full Service Training and Licensed Training Provider agreements to business customers seeking to train their employees and/or deliver Red Cross training courses to individuals inside or outside of their organization. This position will also cross-sell AEDs, AED accessories, and Red Cross Store products to business customers.

WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities):

• Manage leads generated from inbound calls and web-based inquiries from business customers who are interested in Red Cross training for their employees at their location or delivering Red Cross training to individuals inside or outside of their organization.
• Convert leads into sales by acting as consultant to help business customers determine Red Cross courses that best meet their training needs.
• Develop sales quotes for training classes and provide product information to customer to answer questions to close sales
• Manage sales pipeline and follow up with customers through outbound calls and email communications to maximize the conversion of leads into sales
• Prepare inputs to sales agreements and secure signed contracts for Red Cross Training Services
• Accurately update all required information in Salesforce by following documented sales processes
• Adheres to existing guidance on obtaining appropriate approvals for all customer discounts, non-standard agreements and special handling requests.
• Cross sell AEDs and AED accessories by probing for customer needs and positioning best AED solution
• Cross sell Red Cross Retail Store Products
• Create customer relationships to secure repeat business including employee recertifications, new employee training, and training partner contract renewals
• Responsible for negotiating price discounts within established approval guidelines
• Responsible for attaining Full Service Revenue of $950K/year or generating 1675 Training partner Agreements per year.

* Standard Schedule: The hours of operations is 9:00am-6:00pm EST Monday-Friday

*Pay Information: The salary range for this position is $16.97-$18.67 Note: that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications.

WHAT YOU NEED TO SUCCEED:

Qualifications:

Education: High school diploma/GED certificate - higher education a plus.

Experience: Minimum of 3+ years of successful experience, in a B2B Telesales role. Knowledge of and experience in applying sales techniques.

Skills and Abilities:

• Proven strong business sales skills; tele-sales experience a plus
• Strong professional verbal and written communication skills
• Demonstrated people skills (good listener, able to influence, able to engage)
• intermediate computer skills and demonstrated ability to utilize MS Office programs
• Experience with Salesforce.com or similar client relationship management applications.

• Attention to detail
• Good organizational skills and work habits (reliable and punctual)
• Skilled in time management and multi-tasking
• Ability to work in fast-paced and changingenvironment

WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Experience B2B sales and working in a call center environment

BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

* Medical, Dental Vision plans

* Health Spending Accounts & Flexible Spending Accounts

* PTO + Holidays

* 401K with 4% match

* Paid Family Leave

* Employee Assistance

* Disability and Insurance: Short + Long Term

* Service Awards and recognition

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

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