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Advanced Analytics & Insights Manager
TruGreen | |
United States, Tennessee, Memphis | |
January 29, 2023 | |
R18686
102168 1790 Kirby Parkway, Memphis, Tennessee 38138 Job Description TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!" Position Overview This role is responsible for analytical transformation projects including the development and evolution of TruGreen's real-time lifetime value and propensity to churn modeling, advanced logistics planning and optimization modeling, comprehensive sales and workforce forecasting, and drive increased sales efficiencies and customer experience satisfaction modeling. The Advance Analytics and Insights Manager will lead a team of Business Analysts and reporting engineers while working cross-functionally with the IT Business Intelligence team. Build, lead, and manage the long-term development and evolution of advanced analytical techniques enterprise-wide. Responsibilities 1. Lead, develop, and manage the advanced analytics team for new sales, customer retention, route planning, and logistics optimization. 2. Provide thought leadership on and execute the vision for growth and evolution of advanced analytical techniques within the organization. 3. Establish and build a close partnership with the IT Business Intelligence and architecture teams to achieve enterprise objectives. 4. Create and maintain advanced data analytics models for descriptive, predictive, and prescriptive uses across a wide range of business use cases, including customer lifetime value, next best action recommendations, customer satisfaction (NPS), field routing, planning, logistics optimizations, and sales planning. 5. Partner with senior leaders to drive growth and change through advanced analytical analyses and analytic techniques to inform and support real-time decision-making across the business. 6. Prepare and present compelling data-driven stories and recommendations to create buy-in and influence at all levels of the organization. Competencies
Education and Experience Requirements
Knowledge, Skills, and Abilities
Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to: * Sit, stand, and walk * Use hands and arms to handle, feel or reach * Speak and hear * Use close vision abilities Occasionally required to: * Lift or move up to 25 lbs * Stoop, kneel, crouch or crawl The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Noise level o Low to moderate Adverse Conditions o Minimal TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, Click Here or to request an application accommodation, Click Here . California Residents: for information on personal data we collect as part of the application process, Click Here . TruGreen performs pre-employment testing. To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer |