Account Manager

CCS (a UHS company)

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, our annual revenues were $11.4 billion in 2019. In 2020, UHS was again recognized as one of the World's Most Admired Companies by Fortune; in 2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America's Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 90,000 employees and through its subsidiaries operates 26 acute care hospitals, 328 behavioral health facilities, 42 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

We are seeking a Community Liaison to join our talented team, We are growing at a rapid pace, come join us make a difference!

**This will be a regional role, the territory that will be covered include Cedar Grove, Hermitage Hall, Mountain Youth Academy, Natchez Trace Youth Academy, and Oak Plains Academy, and will also be assigned to Oak Plains Academy for all of the Business Development activities.

Responsible for communicating the value of our services and establishing a marketing presence in assigned territories, as evidenced by, incremental growth of assigned regions utilizing our services. Community Liaison seeks out and develops relationships at all levels of their customer base in a manner that establishes the Community Liaison as a credible, reliable, and valued resource for the customer to call and access services for children and youth. He/She is knowledgeable of the various components and benefits of residential treatment and is familiar with numerous and sometimes complex tasks of facilitating admissions. The Community Liaison aligns themselves with the child, customer, and facility as an advocate for the child in accessing services most appropriate to meet the child's individual treatment needs and interacts with all accordingly in securing needed services.

This opportunity provides the following:

• UHS is a challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Rental Car for travel will be the preferred mode of transportation

Essential Duties

• Develops a strategic plan at the beginning of every fiscal year and meets with supervisor quarterly for updates and modifications of plan.
• Accurately qualifies accounts as A, B, C for business potential.
• Develops and maintains an updated profile of assigned accounts with current activity.
• Makes minimum daily/monthly contacts as defined by Regional Director of Business Development.
• Ensures that contact records are updated and completed within department parameters.
• Utilizes industry, competitor, and census data/information to identify markets and customers within territory to develop business.
• Coordinates attendance at local and industry related trade shows to exhibit services and execute customer contacts.
• Contacts customers currently utilizing services at least quarterly to inquire about satisfaction with services and need for other services.
• Assists facilities with executing and/or renewing contracts from within their territory. This includes, but is not limited to: completing service applications, organizing documents needed for contracting, completing a service profile and any unique logistics associated with servicing the account.
• Schedules and coordinates training workshops or presentations of facility specific informations to customers within assigned territories.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. An individual must be able to perform their duties in a positive work mode and serve as a positive role model and influence for youth and peers.

1. Education and/or Experience: B.S. degree in a marketing/sales, healthcare, psychology or clinical studies required. Two years related experience and/or training; or equivalent combination of education and experience.
2. Sales Skills: Preference given to individuals with training and experience in Strategic/Consultative and Large Account Sales techniques. Knowledgeable of the positions and roles of individuals within their customer base. Able to accurately qualify the level of resources and contacts a customer may require to fully realize the value of the account the customer represents. Prioritizes contact activity by business potential. Seeks opportunities to secure commitments by the customer to utilize our services.
3. **Travel: Able to travel on short notice and, when necessary, execute trips that may be in excess of 4 nights a week away from home, including on occasion, some weekends. Maximizes the use of other forms of communications (phone, email...) to minimize the use of resources and money associated with travel. When applicable, uses discount airline travel and refrains from using hotel and rental car vendors not approved by supervisor. Is knowledgeable of the company's policy on travel and entertainment expenses and expenses are reflected according to policy.
4. **Expenses: Must have a personal credit card to purchase travel and misc. expenses incurred during the course of preforming assigned duties. Accurately completes expense reports in a timely manner for reimbursement of all expenses approved by supervisor.

**Work Environment

The work environment for this position requires that the employee be able to maintain an office within their home. The office space must be able to accommodate a hight speed Internet connection. The dedicated work space or home office must be free of personal distractions during working hours.

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment
opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and
as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of
individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual
orientation), genetic information, national origin, disability status, protected veteran status or any other
characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.

Notice:

At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective
candidates with matching skill-set and experience with the best possible career at UHS and our subsidiaries. We
take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no
recruiter or employee will request financial or personal information (Social Security Number, credit card or bank
information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail,
Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at:
https://uhs.alertline.com or 1-800-852-3449