Dispatcher II

Under general supervision, assigns drivers and vehicles to deliver customer orders according to desired or anticipated delivery schedule; may direct drivers by two-way radio; may establish service or delivery routes for regular customers.

* Provides training to other Dispatchers and Drivers.

* Confers with customers and/or sales staff to determine desired delivery times; creates delivery schedule to assist drivers and material handling staff in planning work activities.

* Maintains record of mileage, fuel used, repairs made and other delivery-related expenses.

* Responds to customer complaints/questions regarding deliveries; expedites or locates missing, misrouted, delayed or damaged merchandise.

Requirements: High school diploma or General Education Degree (GED) and four (4) years related experience, or an equivalent combination of education and experience.

* Working knowledge of company's policies and procedures related to scheduling, and dispatching * Knowledge of DOT or other requirements regulating work activities * Customer service orientation * Ability to organize multiple activities for self and others and coordinate completion of tasks