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Contact Center Supervisor
TruGreen | |
United States, Colorado, Wheat Ridge | |
8995 West 44th Avenue (Show on map) | |
December 06, 2022 | |
R19453
101142 8995 West 44th Avenue, Wheat Ridge, Colorado 80033 Job Description TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!" Position Overview Supervises the day-to-day sales activities of TeleCenter Sale Representatives receiving incoming/outgoing telephone calls. Evaluates and coordinates workflow/activities to achieve expected sales goals. Handle escalation calls with difficult customers and/or calls requiring in-depth knowledge of the organization's products and services. Monitor calls/activities as necessary to ensure that performance standards and sales goals are met. Responsibilities 1. Supervises sales associates engaged in evaluating the quality of service of inbound and/or outbound telephone sales calls. 2. Intercedes on incoming telephone calls to resolve issues and overcome customer objections. 3. Creates and maintains company monitoring standards for TeleCenter Sales Representatives. 4. Monitors and reviews progress and accuracy of work, directs efforts, and provides technical guidance on more complex issues. 5. Assists TeleCenter Sales Manager in developing sales program and strategies ensuring efficiencies, quality of service, and customer retention. Education and Experience Requirements * High School Diploma or general education degree (GED), one to two years of related experience and/or training; or equivalent combination of education and experience * Generally 2+ years of experience in sales/service operations or call center * Sr. level or lead experience preferred Knowledge, Skills, and Abilities * Efficient in handling computer software issues * Proficient in Microsoft Excel * Analytical skills * Oral and written communication skills * Flexibility * Leadership skills * Organizational skills * Sales Team development skills * Possess and applies knowledge of supervisory skills in the completion of ongoing tasks & projects * Demonstrates knowledge of organization's business practices, issues faced, and problem resolution Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to:
Occasionally required to:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Noise level *Low to moderate Adverse Conditions *Minimal TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, Click Here or to request an application accommodation, Click Here . California Residents: for information on personal data we collect as part of the application process, Click Here . TruGreen performs pre-employment testing. To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer |