Associate Director, PSS Analytics & Effectiveness
Job Description Up to 27 potential launches expected in the next 5 years at Novartis. The Patient & Specialty Services (PSS) team is at the forefront of transforming how the industry helps patients get access to treatment. Do you want to be part of a team that puts patients first with a strong focus on reimagining patient-centric initiatives? We'd love to hear from you.
One of the most important functions in today's pharmaceutical industry is patient services. As ease of accessing HCP prescribed medications has become more difficult, the ability of Pharma to build, design, implement, and run dynamic end-to-end patient support offerings has become absolutely critical to a patient's success.
The Associate Director, PSS Analytics and Effectiveness - Leap Operations will lead a team of analysts focusing on delivering actionable insights for our internal Novartis Patient Support Center (PSC). This individual will work closely with our PSS and PSC leaders and will be responsible for supporting the day-to-day operations with analytics solutions to enable oversight and management of PSS programs and improve patient support. This individual will partner closely with various cross-functional teams including Patient Support Center, Product, Innovation, Launch Excellence, finance, and market access.
Major Accountabilities
*Oversee the implementation of analytics for the Patient Support Center (PSC) that delivers operational reporting and analytics solutions for all stakeholders
*Deliver operational metrics, KPIs and power stats in partnership with the PSC teams, and oversee the development of operations dashboards that provides visibility into performance
*Support decision making via a disciplined, hypothesis-driven approach and shape the findings into leadership presentations highlighting key actions
*Support operational effectiveness by creating root-cause analysis into programs and summarizing recommendations for PSC leadership
*Manage data vendor teams and analytics staff for timely delivery of reporting and analytics
The location for this role is our East Hanover site. Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position may require up to 20% travel. This is a US based position. No international relocation will be provided for this position EEO Statement The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential. Minimum requirements What will you bring to the role
*Bachelor of Science degree required, Advanced degree (MS or MBA) preferred
*5+ years of analytics experience
*Experience in leading and delivering advanced analytics, reporting, and data management functions, with specific emphasis on specialty pharmacy data sets and patient services preferred
*Strong understanding of patient access and reimbursement operations, including patient onboarding, co-pay, adherence, and reimbursement services
*Demonstrated ability into working with data from CRM platforms, telephony systems, web, electronic reimbursement systems, pharmacy, Co-pay etc.
*Experience analyzing complex situations, integrating & synthesizing data from various sources, establishing a complete cohesive picture and delivering actionable insights
*Excellent written and oral communication skills, including the ability to translate a complex reports and analysis to intuitive outputs; proven ability to effectively present results to internal clients up to the executive level
*Demonstrated partnering and influencing skills, stakeholder management, project management, people management
The pay range for this position at commencement of employment is expected to be between $144,000 and $216,000 per year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please send an e-mail to tas.nacomms@novartis.com or call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
COVID-19: While Novartis does not require vaccination at this time, for certain Novartis sites in the US all associates and candidates may be required to either upload an image of their COVID-19 vaccine card demonstrating proof of full vaccination for COVID-19 (or other similar evidence of vaccination) or proof of a negative COVID-19 test taken by the associate or candidate within the past seven days to enter any of our sites and/or customer office or healthcare facility, as well as prior to participating in other work related off-site meetings. Employees working in customer-facing roles must adhere to and comply with customers' (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to Eh.occupationalhealth@novartis.com. Business Unit PATIENT & SPECIALTY SERVICES Work Location East Hanover, NJ Company/Legal Entity Novartis Pharmaceuticals
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Novartis Group Companies
January 27, 2023