Team Supervisor

Job Description:

Job Title: Team Supervisor
Location: Danvers, MA

Lead a team that's dedicated and mission-driven to help save lives every day. Join the American Red Cross Team-Where your career is a force for good!

Pay: Commensurate with experience

Benefits

• 401 (K) with employer match

• Excellent Health/Dental/Vision insurance

• Paid time off & holidays

• Paid Family Leave (where applicable)

• Career Advancement Opportunities

About this Role
As a Team Supervisor you will use your leadership, compassion, and customer service skills to lead our blood collection team to going above and beyond ensuring that all donors have the best experience possible. Our Team Supervisors drive for results and serve others with a high level of respect for our staff and the donors we value. The Red Cross offers paid phlebotomy training with the ability to grow your skills and career within the nation's top humanitarian organization. To learn more about the Blood Collection team and how we serve the community, watch this short video: rdcrss.org/lifesavingrole

Responsibilities

• Supervise blood collection staff, including training and performance

• Drive for results and to serve others with a high level of respect for customer service

• Take the time to personally connect with donors - listen to their stories and help them understand the value of their donation

• Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again

• Be detailed oriented all day, every day, to ensure that the blood you collect meets goals, regulatory requirements and can be safely transfused

• To best meet the needs of our donors and community, Team Supervisors work a variable schedule including early mornings, late nights, weekends and holidays

• The aforementioned responsibilities of the Team Supervisor describe the general nature and level of work and are not an exhaustive list

Qualifications

• Minimum two years of supervisory/leadership experience

• Bachelor's degree or equivalent combination of related education and experience required

• Customer service experience and effective verbal communication skills are required. Ability to effectively discuss procedures and medical issues with patients, families and physicians needed.

• Ability to work a variable schedule including early mornings, late nights, weekends and holidays. Overnight travel may be required

• A current, valid driver's license with good driving record is required. Experience driving larger vehicles preferred.

• Basic computer skills are desirable

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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