Manager, Disaster Services

Job Description:

Job Description:

At the Red Cross, there is no such thing as a small disaster. In every single case it is our mission to help people affected by disaster meet their emergency needs that include shelter, food, clothing, health and mental health services. As a paid staff member, you will support our dedicated Red Cross disaster volunteers who serve selflessly to provide a bridge of assistance until individuals and families can resume a normal life.

The American Red Cross of Indiana is seeking an energetic, caring Community Resilience Disaster Program Manager (DPM) to organize the community and lead teams of volunteers who collaborate with community partners to build local resiliency and respond to disaster situations. This position will work Monday - Friday with planned and unplanned evenings and/or weekends. You must be willing to be on call 24/7.

PREFERRED EXPERIENCE: Key to this position's success is the effective engagement of partners, community members and volunteer teams.

The Community Resilience Disaster Program Manager (DPM) is responsible for:

• Collaborates with partners and community members to deliver a community, asset-based model of disaster services in a geographic area.

• Ensures that the Red Cross program design and delivery will focus on the five-factor model of Social Determinants of Resilience: Pre-Event Physical & Psychological Health, Social & Economic Equity & Wellbeing, Effective Risk Communication, Integration of Governmental/Non-Governmental Organizations and Social Cohesion.

• Implements existing Red Cross programs and mobilizes the community for more effective service delivery with an intentional focus on the five social determinants of resilience.

• Collaborates and liaises with non-government and government agencies, builds social cohesion by delivering Red Cross programs with and through the community, and provides effective risk communication that is designed and approved by the community.

• Works with partners to improve the physical and psychological health as well as the social and economic well-being of the community.

Additional Responsibilities include:

Program Management and Engagement: Community Resilience DPMs are responsible for the implementation of the Disaster Cycle Services program in a community/neighborhood/city in alignment with established metrics.

Manages volunteer recruitment and leadership identification from the community.

Leads and supports ongoing volunteer recognition and engagement opportunities and leads and/or assists with the implementation of training efforts, community preparedness opportunities, and the support to other American Red Cross stakeholders. Utilizing community design and/or development collaborative models to identify, engage and empower shared initiatives and mobilize the community, this position will build community resilience through the networking and relationship building of community partnerships and ongoing community needs assessments.

Representative of a broader Disaster Cycle Services team within the American Red Cross that is prepared to mobilize in support of disaster events across the country. In support of this, the Disaster Program Manager must be prepared to assist in the mobilization and support of local resources (volunteers, equipment, and supplies), as well as potential deployment themselves to serve in a leadership capacity on a relief operation outside of their area of responsibility.

Partners with Executive Directors and all Red Cross lines of service to include Biomedical Services, Service to Armed Forces, International Services, Development, Communications and Preparedness Health and Safety Services to ensure the most collaborative, impactful and effective delivery of services.

Management of Volunteers: Identifies and develops volunteer leaders from the community who can act in facilitative leader roles across the disaster cycle, coordinating internally and with partners to foster a Red Cross that aligns with government and works to enable the entire community to participate in all phases of the disaster cycle by shifting from being not only a provider of direct services but also a convener and facilitative leader.

Supports and develops a primarily volunteer team from the community responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. Ensure the successful integration of volunteers from the community to Red Cross activities and programs.

Local Planning, Training Development, Community Outreach:

Within scope of position, represents the entire disaster cycle of preparedness, response and recovery. Ensures that American Red Cross services are available and lead by and through the diversity of these communities.

Provide oversight and support to local responses and activities through the deployment of community volunteer leaders and volunteers.

Qualifications:

Education: Bachelor's degree or equivalent combination of education and experience.

Experience: Minimum of 3-5 years' experience with social services or service/program delivery, and providing leadership to a department, program or service. Demonstrated experience in coordinating staff and volunteer activities. Ability to interpret program trends, results, and related data to formulate recommendations. Ability to manage multiple priorities with strong skills in planning and problem-solving. Ability to relate well and effectively with diverse groups and individuals.

Management Experience: Minimum of 1-3 years management experience.

Skills and Abilities: Excellent interpersonal, verbal and written communication skills. Demonstrated ability to coach and or mentor to accomplish work through team leaders. Develops project plans & budgets. Demonstrates in-depth knowledge of program or service. Demonstrated ability in creating presentations and developing training modules. Develops strategies to achieve organizational goals. Demonstrated analytical and decision- making skills to develop creative processes for continuous program or service improvements. Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements. Proven track record of collaboration, facilitation, problem solving, marketing, leadership, and partnership management. Additionally, this position requires ability for planning, public speaking, project management and process improvement. Individual must be customer oriented, organized, and able to operate with an orientation toward solutions with an external focus, and team orientation.

Other: A valid driver's license and good driving record is required to operate a Red Cross vehicle. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws. Must be able to perform all assigned responsibilities under "grey sky" requirements. This position is also responsible for ensuring that all American Red Cross finance policies and procedures are followed as related to the scope of work.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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