Field Service Engineer - National

The Field Service Engineer (FSE) will provide routine to complex field service support for our core Sievers brand total organic carbon (TOC) analytical instruments and accessories at customer sites throughout the United States. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. This position will require extensive overnight travel.The main purpose of this position is to travel to domestic service territories to provide field support to customers and to support the local service team when and where the North American service team may have resource gaps. There may also be occasional need for travel to Canada in support of Canadian customers.

This position will require residency within the Denver Metropolitan area and within one hour of the Denver International Airport.

Key Characteristics

We are looking for a resourceful person who is self-directed, enjoys working independently, and is attentive to details. One who is also excited and committed to extensive domestic overnight travel and willing to be on the road during the week most of the year, someone interested in being a road warrior in support of our customers. An ideal candidate would prefer to organize their own planning, scheduling and confirmation of contiguous services while balancing varying priorities. We are looking for a candidate who would employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities. Client focus and succinct and timely communication (written and verbal) are key elements for success in this role. We are looking for a candidate that is technically competent and has work experience in technical field support, customer support and experience in ultra-pure water applications or operation of analytical instrumentation in a lab environment.

Duties & Responsibilities

• Travel to customer sites and perform preventive maintenance and related services on TOC equipment
• Plan, schedule and confirm customer services, including coordination of travel and parts shipments for services
• Take customer calls, participate in territory sales rhythm calls, and service team meetings
• Respond to on-demand contract services with 3 or 7 business day response for troubleshooting and repair
• Write clear and concise reports for customers
• Work closely with sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need
• Maintain administrative duties, parts inventory and relevant trainings
• Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Suez Environmental, Health and Safety (EHS) policies
• Special projects and new hire training as assigned by supervisors

Knowledge, Skills & Abilities

• Strong technical, mathematical and customer service skills
• Able to prioritize various tasks such as service of multiple instruments and administrative duties
• Troubleshooting and problem-solving skills, ability to use processes to find root cause
• General knowledge of electrical equipment, chemistry and safety
• Vision, manual dexterity, and coordination sufficient to service instruments and handle electrical equipment
• Ability to learn applicable company procedures within a reasonable time from start of employment
• Computer proficiency with a minimum of word processing, spreadsheets, and basic network and data base knowledge
• Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and bases
• Strong and concise verbal and written communication skills
• Self-motivated, with the ability to drive projects to completion with minimal oversight
• Proven ability to speak effectively before groups and customers, clients, and other employees within the organization
• Ability to meet deadlines and commitments
• Ability to communicate effectively and contribute within a commercial team environment
• Ability to make good business decisions based on risk-reward analysis and business objectives

Education & Experience

Required:

• Associate degree in a science, technical, or engineering discipline
• At least 4 years of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment

Preferred:

• Bachelor's Degree in Chemical Engineering, Chemistry, Biology, Engineering or Physics; or equivalent education with at least 2 years work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment

Working Conditions

• Ability and willingness to travel to customer's sites requiring overnight stays approximately 100% of the time, with short notice as required to perform services and to fulfill contractual response time commitments
• Ability and willingness to work a flexible schedule based on customer needs
• Air travel required to reach customer destinations and back up support of other areas
• Maintain driver's license and a good driving record
• Use of laptop and mobile systems
• Regularly work around machines, electrical equipment, chemicals, and within industrial facilities
• Work at a variety of customer sites including outdoor industrial installations, clean rooms and laboratory environments requiring the use of clean suits/smocks
• Perform tasks requiring manual dexterity during tool use, handling small parts, and repair procedures
• Reach with hands and arms, below and above shoulder height
• Stand, sit, stoop, kneel, crouch, or crawl
• Work in industrial environments where background noise may be present
• Lift and/or move up to 50 pounds
• Close vision, color vision, depth perception, and ability to adjust focus

Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater treatment. We are one of the world's leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials. Our ground-breaking endotoxin analyzer is the latest addition to our expanding analytical instruments portfolio. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support.Please click here to learn more about our Analytical Instruments business.

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include:

• The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate's knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $29 - $41/hr
• Health & Life Insurance
• Paid Vacation & Sick Time
• Paid Holidays
• Parental Leave
• 401(k) Plan

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before