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Consulting Systems Engineer

HCA Healthcare
United States, Tennessee, Nashville
1 Park Plaza (Show on map)
February 23, 2023



Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Consulting Systems Engineer opening with HCA Healthcare today and find out what it truly means to be a part of the HCA Healthcare team.


HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Fertility and family building benefits through Progyny
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • Family support, including adoption assistance, child and elder care resources and consumer discounts
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan
  • Retirement readiness and rollover services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Note: Eligibility for benefits may vary by location.

We are seeking a Consulting Systems Engineer for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications


The Consulting Systems Engineers' role is to ensure the stability and integrity of key HCA applications utilized throughout the enterprise. This role will focus on Linux/AIX and db2 centric applications. This is achieved by planning, designing and developing systems management applications across the organization. In addition, the CSE (consulting systems engineer) will participate with the architecting, installation, monitoring, maintenance, support and optimization of all system and application hardware, software and communication links. These responsibilities will also require SME knowledge skillsets across the server, network and monitoring application technologies, services and components. Participate in projects affecting the department. Build and maintain tools for deployment, monitoring and operations.

You will prioritize and troubleshoot customer issues and help to resolve them. This individual will also analyze and resolve hardware and software problems in a timely and accurate fashion, and provide end user and internal team training where required. Position often will interact daily with CSS, testing services, product analysts, BA's, leadership, design and build, business owners/partners, vendors and other IT&S staff/management. Excellent written and oral communications for presentations, technical white papers and networking proposals will be required.

The ability to facilitate and document next steps from a meeting to move projects forward are also a key role for this position. Project management and problem management skills are required to effectively meet HCA business objectives and SLAs. The Consulting Systems Engineer will provide leadership and mentorship to other members of the team in pursuit of these objectives. They will build strong relationships within and outside the organization and stay engaged with industry standards and advances relevant to their roles and responsibilities and work introduce those to the organization. The Consulting Systems Engineer will work to identify gaps and opportunities for stability and growth of MyHealthOne or the Consumer Patient Portal (CPP) and other supported applications and engage their team as well as others to achieve those goals in accordance with company directives and standards. This role will be responsible for leading resolution to service impacting events as well developing solutions to automate and remediate issues both proactively as well as results of service impacting events. They will lead and participate in Root Cause Analysis and lead in user experience alerting and monitoring. The Consulting Systems Engineer must exhibit communication and leadership skills to maintain positive business relations with employees, customers, business partners, peers and other IT&S personnel.

Some of those expectations are:

Change Management/Orientation: Has the capacity to remain objective and can focus on constructive change when it makes sense for the enterprise.

Consultative Approach: Employs astute political judgment to involve all relevant stakeholders in major decisions; recognizes multiple agendas and makes/communicates final decision in ways that foster maximum ownership and minimum resistance.

Treats automation as an opportunity, instead of a threat to job security.

Supports the development lifecycle of platform design, deployment and debugging

Provides technical assistance to developers, testers and engineers to unify operational efforts.

Help develop, install and deploy scripts

Stays up to date with the most current software engineering techniques

Hands on approach: Acts as role model for other leaders in maintaining an in-depth awareness of own area and others; demonstrates good working knowledge of current issues in areas with strategic links to own.

Tough-Mindedness: Makes tough decisions that are in the best interests of the business without procrastinating or succumbing to undue pressure.

Inspires: Wants to create value for our customers - someone who says "let me see what we can do", yet maintains uniformity.

Vision and Communication as one attribute: Skilled in persuasion, influential. Can communicate complicated technical scenarios in more common terms.

Works towards a culture of Innovation: Encourages brainstorming and idea generation locally and within the larger HCA systems management community.

Decision Making: Balanced risk taker in complex ambiguous environments, is O.K. with ambiguity and comfortable with models.

Professionally knowledgeable.

Coaching and Team Oriented Mindset: We will work collectively to solve issues and do what's right for the business which may mean helping with other departments and vendor needs as necessary. As new team joins, they will work to model best practice and help coach on the HCA approach so that we can all support each other.


Support one or more key areas including UNIX, AIX, and Redhat Linux.

Management of Open Shift, Docker/Containers Kubernetes

Support OS environment running one or more databases including SQL / DB2 desirable.

Support DataPower appliances and WebSphere portal.

Foundational network knowledge (CCENT / CCNA.)

Work with DBA, Network, UNIX, and Application Engineers for troubleshooting purposes.

Provide support for build team strategic / tactical initiatives.

Demonstrate written and verbal communication skills and work collaboratively across technical disciplines.

Perform complex tasks within operating system in a large-scale production environment.

Working knowledge and experience with key ITIL/AGILE processes is required.

Troubleshoot applications; development coding, debugging, testing and delivery within a large enterprise production environment are highly desirable.

Develop tools and scripts in PowerShell and other programing languages (C, Java Perl etc.) to automate and engage the platforms supported

Demonstrate a solid understanding of computer performance metrics and tools, to include understanding of CPU utilization levels, CPU and disk queuing, I/O response times, and other key performance indicators and their impact on performance.

Understanding of Splunk and other logging applications to perform adequate troubleshooting. Training/Mentoring peers and other IT&S staff

Participate and lead troubleshooting and support

Installs, configures, and maintains the organization's Systems and Alert Management applications.

Acts as primary organizational interface with vendor and provides internal analysis and support.

Design, install, configure, administer, tune, and optimize application systems servers and related components to achieve high availability and performance of the various business applications supported.

Configures all new implementations, and developing processes and procedures for ongoing management of the server environment.

Expert recommendations for upgrades and improvements.

Supports development of technical standards and application uses.

Resolves alert management problems and offers technical assistance to users.

Prepares specifications and programs of a highly technical or complex nature.

Consulting level position requiring advanced technical knowledge in all areas of applications availability, system design, and update, storage, and retrieval methods.

Analyzes user specifications and requirements.

Bachelor's degree preferred

Qualified candidates must have 7+ years of relevant work experience required

Minimal Travel required.

On Call work will be required.

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare's more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow." - Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Consulting Systems Engineer opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.