Manager, Customer Project Management

CentralSquare is a unique enterprise software company whose mission is to build safer, smarter, more connected communities. We serve over 7,500 organizations in North America, from large cities to counties and towns of every size. We provide software for managing public safety (#1 market share) and public administration (#2 market share), enabling first responders to do their jobs as effectively and safely as possible. Learn more by visiting .

ROLE PROFILE - Manager, Customer Project Management (PS&J)

This role will be responsible for the overall planning, directing, and coordination of project activities and resources for assigned projects. This role may involve the implementation of a combination of software, hardware, and services within the organization. This role is responsible for the successful on-time completion of projects and for managing interactions between different internal departments, as well as clients and vendors. This role works with moderate supervision with some latitude for independent judgment. The work performed in this role will directly impact the productivity and effectiveness of the project team and resulting in customer satisfaction.

What You'll Enjoy:

• Full benefits package including medical, dental, and 401k plans
• Paid holidays and Open Paid Time Off (PTO) policy to ensure a solid work/life balance
• Paid time off to volunteer during company hours for qualifying nonprofit organizations
• Comprehensive parental leave, adoption assistance, and pet insurance programs
• Tuition reimbursement for approved courses
• Exposure and growth opportunities within CentralSquare, and across the Vista and Bain, our private equity partners, portfolio

Role Responsibilities:

• Initiates, plans, executes, controls, and closes projects.
• Assembles the project team, assigning individual responsibilities, identifying appropriate resources needed, and developing the schedule to ensure the timely completion of the project
• Manages project scope, including project deliverables, timelines, client responsibilities, and expectations
• Forecasts, tracks, and manages projects toward the achievement of the progress and revenue targets
• Uses requirement-gathering techniques to record detailed customer requirements, enhancements, or feature requests in order to establish project deliverables.
• Creates and maintains detailed work plans and documentation for project implementation.
• Communicates and reviews work assignments with the team
• Establishes timelines for each phase of implementation (e.g. kickoff, BPR, configuration, conversion, system review, training and go live)
• Implements the approved actions and workarounds required to mitigate project risk events in order to minimize the impact of the risks on the project.
• Consistently exercises effective communication and follow through and acts as the client's single point of contact during the project implementation
• Prepares regular status reports and facilitates status meetings with CentralSquare team and customers
• Creates weekly financial milestones, monthly forecasting for revenue recognition, and end-of-month project percent complete
• Participates in the development and implementation of standard project management processes and best practices

Requirements:

• Bachelor's degree preferred
• 5+ years of Project Management experience
• Knowledge for Project Management methodology and processes
• Intermediate skills in Microsoft suite; Excel, Word, Outlook, Project and PowerPoint
• Must be able to comfortably and effectively present to audiences of various sizes
• Must be able to travel up to 25% during implementation projects

CentralSquare Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.