Sr. Business Systems Analyst - Remote

CentralSquare is a unique enterprise software company whose mission is to build safer, smarter, more connected communities. We serve over 7,500 organizations in North America, from large cities to counties and towns of every size. We provide software for managing public safety (#1 market share) and public administration (#2 market share), enabling first responders to do their jobs as effectively and safely as possible. Learn more by visiting .

What We're About

At CentralSquare, you'll get the opportunity to work in a collaborative environment within a company that builds complex web-based enterprise applications for our Public Servants across North America.

Looking to grow your career? That's great! We believe in growing and cultivating careers here. There is plenty of room for growth for motivated people.

Hard work should be rewarded. We are committed to providing competitive compensation with a great benefits package, including tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Our flexible work environment also enables you to take advantage of an excellent work-life balance whether you are in office or working remotely.

The Role

This role will work with various stakeholders at different levels of the organization primarily as it relates to Product Management and Product Development to assess business needs, gather requirements, and help understand and improve work processes. You'll need to provide diplomatic and timely communication in an agile-like work environment with iterative planning and delivery cycles.

Job Duties Include:

• Gain an in-depth knowledge of current processes and business practices through shadowing, interviewing key participants, and maintaining an understanding of the department(s) you support.
• Act as an IT partner with department(s) you support for any IT needs of the department(s)
• Analyze, draft, and finalize business requirements for assigned projects.
• Collaborate with IT and Business Leadership, PMO & cross functional business teams to assist & accelerate the delivery of the business processes & technology
• Proactively examine the change impact of process adjustments on people, strategy, systems, and general business operations to determine priority of needs.
• Create User Acceptance Testing (UAT) Test Cases and facilitate UAT sessions.
• Assist with support of system changes/ implementation on an as-needed basis.
• Create and maintain various forms of documentation resulting from the research and analysis activities through process flows, Business requirements documents, etc.
• Monitor and measure the effectiveness of processes post-implementation to ensure they continue to provide a positive impact on the team and are appropriate for the business.
• Engage with leadership to understand and refer to the vision, goals, and initiatives for your business area.
• Performs all other related duties as assigned
  
  

Requirements:

• 5-7 years of experience as a business analyst working with technical systems.
• Experience in configuration & system design of Azure DevOps and Aha! or other similar Product Development Platforms
• Depending on the Function, experience working with Product Management, Product Development, Customer Service/Support & Information Technology stakeholders with an understanding of Agile delivery framework and best practices.
• Previous experience working with IT Solution & Application Delivery processes is a plus.
• Experience with Salesforce Sales & Service Cloud, Salesforce CPQ, Oracle Netsuite ERP, Database SQL Server, Informatica, ADP, HR tools is also a plus.
• Core competencies in the creation of Business Cases, User Stories, and Workflow Diagrams. Additional competencies in the creation of Functional Requirements, data mapping, data modeling, and systems migrations are preferred.
• Must have a good knowledge of business process/lifecycle management principles, theories and concepts and a general understanding of industry practices, techniques, and standards.
• The ability to use independent judgment in identifying the root cause of problems and developing solutions to a variety of problems of moderate to large scope and complexity.
  
  

One more thing: Extended skill sets are welcome and encouraged so don't be afraid to send us your resume even if you are a bit uncertain.

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CentralSquare Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.