Full Time Sales Associate-1

Not many companies can say that they are both a household brand and one of the most innovative organizations in their industry. La-Z-Boy can. Ninety years after our first recliner, we're still re-inventing the industry.

How do we do it? Our people. Together, we Build Something Amazing. Whether we're meeting in the workspaces in our LEED-certified HQ, designing a customer's room in our Furniture Galleries, developing new techniques in our manufacturing plants or creating the next big thing in our R&D department - our people are what drives us forward.

We want more movers and shakers, dreamers and doers, thinkers and tinker-ers. We want more people who are excited by their work and passionate about their communities. We want people who are ready to Build Something Amazing.

Job Description:

KEY RESPONSIBILITIES;

Drives Sales
* Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy
* Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales
* Assist the Designer to achieve established Design program sales goals
* Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
* Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers
* Maximize store promotions, marketing initiatives, and grassroots programs
* Maintain strong knowledge of features and benefits of existing and new product line
* Meet or exceed established goals as set by management

Design Program
* Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
* Execute and champion the Design process per company guidelines
* Responsible to support design related functions in the store

Customer Focus
* Provide the highest level of customer service to all current and future customers
* Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
* Effectively use Podium to ensure customer satisfaction and future follow-up
* Make sound business decisions to deliver customer satisfaction and promote team environment
* Provide store support to incoming phone calls and emails
* Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience

People
* Maintain a positive working relationship with all store associates
* Assist to train, coach and develop new peers on La-Z-Boy product knowledge and selling process/skills to achieve store sales goals
* Help promote and champion a culture of sales and service

Operational Excellence
* Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness
* Adhere to general store operational procedures and guidelines
* Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
* Responsible to accurately complete the daily On-Point system log
* Show a sense of urgency, enthusiasm and excitement with the store team and customers
* Maintain adequate knowledge of company standards, product knowledge and internal processes and systems
* Consistently schedule deliveries with customers
* Other duties as assigned
* Responsible for opening and closing of the store
* MOD responsibilities as assigned by management

MINIMUM JOB REQUIREMENTS:
o Previous selling experience and ability to close a sale strongly preferred
o Excellent communication, customer service skills, and organizational skills
o Strong interpersonal skills to effectively communicate, build rapport, and positively influence
o Demonstrated persuasion and negotiation skills
o Ability to effectively manage time and conflicting priorities
o Ability to effectively and productively with others as a team

o Ability to work the schedule and hours dictated by business needs
o Ability to work evenings, weekends and holidays as required
o Initiative to meet assigned goals, missions and objectives and motivated to achieve more
o Strong attention to detail
o Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint
o High School Diploma or equivalent is required. Bachelor's in Business or related field is preferred
Design Associate:

o Currently enrolled in or a graduate of an Interior Design program
o Experience in using floor and space planning applications
o Knowledgeable of general principles of home decor and design (i.e. furniture, carpet, draperies, and color schemes)
o CIDA accreditation preferred

SUPERVISORY RESPONSIBILITIES: None