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Assistant Floor Manager

La-Z-Boy
United States, Ohio, Pickerington
September 11, 2022

Not many companies can say that they are both a household brand and one of the most innovative organizations in their industry. La-Z-Boy can. Ninety years after our first recliner, we're still re-inventing the industry.

How do we do it? Our people. Together, we Build Something Amazing. Whether we're meeting in the workspaces in our LEED-certified HQ, designing a customer's room in our Furniture Galleries, developing new techniques in our manufacturing plants or creating the next big thing in our R&D department - our people are what drives us forward.

We want more movers and shakers, dreamers and doers, thinkers and tinker-ers. We want more people who are excited by their work and passionate about their communities. We want people who are ready to Build Something Amazing.

Job Summary:

JOB SUMMARY:
Responsible for achieving store sales goals by utilizing exceptional customer service and knowledge of La-Z-Boy products and services. Executes and delegates store operational tasks required to maintain showroom to company standard. Represents the Company in their store and therefore is held to the highest standards of ethics, integrity, and professionalism.

Job Description:

KEY RESPONSIBILITIES:

Sales Culture and Promotions:

  • Drives sales to consistently achieve store sales goals by personally selling the furniture, accessories and services
  • Provides feedback and innovative ideas to the Store Manager on building a more profitable operation.
  • Executes the Company selling and customer service model with the passion to drive real action.
  • Present opportunities for grass roots marketing and community focused events that build sales and support our communities to the Store Manager.
  • Executes all sales and promotions as defined by the company.

Team Development:

  • Acts as Manager on duty on a rotational schedule.
  • Participates as an active member of the store team and takes action that prioritizes team success.
  • Collaborates with other team members to improve performance and execution of all duties.
  • Values information sharing and looks for opportunities to drive team learning and knowledge share.

Store Standards/ Operations:

  • Follows the Company programs to keep a clean, well merchandised store.
  • Participates in cycle counts, accounting procedures, systems procedures, and store merchandise displays.
  • Works with the Store team to execute all Merchandise changes, Test & Learn programs and sell thru strategies.
  • Executes all tagging and sign programs 100% to the Company standard and provides feedback on effectiveness/opportunities for improvement.
  • Accurately completes required paperwork, including order entry, delivery schedules, customer records, and deposit fees.

Customer Experience Excellence:

  • Sets the highest standard for customer care.
  • Personally, greets and welcomes guests into their store.
  • Ensures the Company plan or better on prospecting new customers.
  • Is innovative in finding ways to delight their guests.
  • Is intolerant of any lack of customer caring by the team.
  • Other duties as assigned.
MINIMUM REQUIREMENTS:
  • High School Diploma or equivalent with 2-4 years sales experience with a proven track record of success including 1-3 years of supervisory experience or equivalent
  • Proficient in the use of Microsoft Office, including Word, Excel and Outlook
  • Excellent communication, customer service, and organizational skills
  • Initiative to meet assigned goals, missions and objectives
  • Strong interpersonal skills to effectively communicate and build rapport
  • Ability to effectively manage time and conflicting priorities
  • Strong attention to detail
  • Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays
  • Travel required: up to 5%
PREFERRED REQUIREMENTS:
  • Bachelor's degree

SUPERVISORY RESPONSIBILITIES: Occasionally responsible for directly leading the store team.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Retail Store Environment: Frequently required to stand, walk, bend, stoop, climb stairs, kneel, squat, crouch, reach overhead, pull, push or lift - up to 50 pounds. Occasionally required to climb ladders, crawl, balance, and shovel or lift over 50 pounds.

CORE ATTRIBUTES:

Communicate Transparently

Lead the Team

Impact and Influence

Deliver Results

Coach and Develop

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Weekly Hours:

40

Work Shift:

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