Program Monitor

The Department of Developmental Services (DDS) is seeking a motivated and experienced candidate for the role of Compliance Officer III (Program Monitor) for the Plymouth Area Office in Plymouth MA. The Program Monitor performs as the liaison between the Area Office and the Southeast Regional Office regarding information sharing, documentation, and data collection. This position monitors the wellbeing of DDS residents by collecting and maintaining up to date information gathered through Home and Community Services Information System (HCSIS) alerts, incident reports, restraints, the Disabled Person Protection Commission's (DPPC) investigation summaries as well as Investigative Processing System (IPS), and Meditech Reporting (MT reporting)

Duties and Responsibilities: (these duties are a general summary and not all inclusive)

• Liaison with DPPC and DDS Investigations tracking all DPPC complaints.
• Conduct administrative reviews for all DPPC complaints and prepare and distribute Action Plans for each (DPPC) complaint filed.
• Investigate and obtain evidence and information through onsite visits to determine the extent and the validity of the alleged non-compliance regulations and policies and prepare evidence or information on appropriate recommendations.
• Participate in Risk Management activities, and follow-up on recommendations as needed.
• Track and monitor the schedule frequency of program visits by Area Office staff to ensure concerns divulged from the visits are addressed with the respective provider.
• Train, coordinate, and monitor the citizen volunteers who participate in the Family/Citizen Monitoring Program as well as the Complaint Resolution Team and Citizen Advisory Board.
• Maintain liaison between Area Office and provider agencies to provide information and to assist in compliance with DDS regulations and policies.
• Act as the primary liaison for all Quality Enhancement activities.
• Assist as needed on Area wide initiatives.

Preferred Qualifications:

• Familiarity with Services to individuals with Disabilities.
• Bilingual in Spanish and English or Trilingual in Spanish, English and Portuguese.
• Experience with program evaluation
• Experience organizing project tasks and coordinating team activities.

Agency Requirements:

• Must be at least eighteen (18) years of age.
• Must possess current and valid Class D Motor Vehicle Operator's License.

Schedule Information:

• Full-time - 37.5 hour weekly position
• Schedule - Monday through Friday from 8:45 a.m. - 5:00 p.m.
• Days off - Sunday and Saturday
• Flexibility with work schedule will be required for this position.

About the Department of Developmental Services:

The Department of Developmental Services is dedicated to creating, in partnership with others, innovative and genuine opportunities for individuals with intellectual disabilities to participate fully and meaningfully in, and contribute to, their communities as valued members.

For more information about our agency and programs visit:

Pre-Hire Process:

Recommended candidates must successfully complete pre-employment screening which includes:

• Disabled Persons Protection Commission (DPPC) Abuse Registry Search:

• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services.
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.
• If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the

As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

For help logging into/resetting your MassCareers profile, call the Employment Service Center at 617-979-8500 for assistance.

For questions concerning the information in this requisition please contact the Human Resources' Field Office at 508-866-8803.

ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT.

This is a Civil Service position. If there is no Civil Service list for this title, employees appointed must take and pass the next Civil Service examination when administered.