Support & Operations Technician II

The Support & Ops Tech II is responsible for providing Enterprise Level IT Support and ongoing technology project services across all CDW Locations.

Key Areas of Responsibility

• Facilitate the business' needs for ongoing technical support.
• Follow all guidelines and operational procedures.
• Respond to requests and incidents for technical support within agreed upon response times.

Education and/or Experience Qualifications

• High School Diploma or equivalent.
• 1 year experience in an IT related field.

Required Qualifications

• Excellent verbal and written communication skills with the ability to effectively interact with stakeholders and leadership.
• Strong attention to detail.
• Strong mulitasking ability to handle multiple tickets and project concurrently.
• Ability to write and present information and documentation.
• Demonstrated organizational and time management skills.
• Ability to work under general supervision.
• Strong interpersonal skills.
• Demonstrated ability to provide in-person, walkup or remote IT support.
• Experience deploying and supporting Windows 7/10.
• Experience installing/uninstalling PC hardware/software.
• Experience performing mass workstation deployments and migrations.
• Must be willing to respond to on-call pager system after hours for support emergencies.
• Ability to move about inside the office as needed to support customers.
• Ability to move about inside the office as needed to support customers.

COVID-19 Update:

CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation. Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.