Clinic Office Clerk, Family Med - SSM, 1.0 Days

Provide administrative support, performs clerical and customer service functions, as well as non-technical

duties in the hospital.

Prepares statistical reports and performs clerical functions such as preparing and sending outgoing mail,

distributing incoming mail, maintaining filing systems, entering data and maintaining databases, typing

documents and correspondence, photocopying, scanning, and faxing.

Greets visitors and communicates with patients and providers. Checks patient's in and out, obtaining

necessary/ required documentation. Schedules basic patient appointments.

Verifies and enters demographic information into EMR/ Practice Management System. Completes medical

record release requests.

Places, answers, and directs phone calls and distributes messages.

Controls basic accounting functions such as checking invoices, making deposits, and managing petty cash.

Collects patient co-pay, co-insurance, and prior balances. Maintains daily batches and performs end-of-day

functions and balancing.

Handles information requests, including reviewing files and records, answering inquiries, and responding to

incoming work requests.

Prepares patient records for all patient appointments to include outreach locations.

Assists nursing staff with prior-authorizations and pre-certifications for patient procedures or testing.

Navigates patient referral requests to include use of triage protocols

Minimum Education
High school diploma or equivalent
Associate's degree (Preferred)
*Years of relevant experience may be substituted for required education.

Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be
able to work in a stressful environment and take appropriate action.

Minimum Work Experience
6 months medical record experience (Preferred)
3 years physician practice experience (Preferred)