Remote Director of Enterprise Application Support

Central Washington University is recruiting a remote Director of Enterprise Application Support to join our team based Ellensburg, Washington. This role is an important member of our team as they enhance the vision for the University. The role is a remote position, which means you can help us Change Students' Lives from anywhere in the US. We're offering a salary, depending on experience, from $91,004 - $141,000 annually plus the awesome CWU benefits.

Who we are:

We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.

Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You'll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing for ~10,000 students, health services, police and public safety.

For the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.

Tour our campus in Ellensburg here. www.youtube.com/watch?v=HjdhOegDa9A

What we offer:

Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more: www.cwu.edu/hr/benefits-perks-discounts.

The Role:

This position is responsible for providing strategic leadership and direction for the institution's enterprise application systems. This position is part of the IS Leadership team and contributes to and has shared responsibility for the department's short term and long-term strategic plans and initiatives.

Builds relationships with business units and serves as an advocate for enterprise application utilization, support, and training. Oversees a team of technical staff that work with customers and vendors to identify, implement, and manage applications to meet business objectives. All employees are expected to support CWU's commitment to diversity and to bring and support inclusion into the university environment.

Operations Leadership:

• Oversees technical staff in the operation, support and maintenance of Oracle/PeopleSoft and other enterprise applications.
• Establish relationships with key business units and serve as an advocate for enterprise application utilization, support and training.
• Provides analysis of business unit needs to ensure enterprise applications are performing to expectations.
• Ongoing monitoring of Oracle/Peoplesoft utilization with ability to analyze requirements, gaps, issues, risks, and potential workflow enhancements.
• Lead the IS governance process that reviews and approves all systems development project requests, and coordinate resources and related departmental activities.
• In concert with the Dir of Application Development and Integrations, lead and influence decisions regarding "custom" modifications to be made to operational business applications, where appropriate.
• Builds and manages vendor relationships to maximize the benefits the institution receives from products, services, and agreements.
• Ensures that application inventories and documentation are maintained, such as business process guides, data governance documents, and standard operating procedures.
• Manage operating budgets and expenses of $1.5M. Identify upcoming financial requirements and needs and prepare funding requests.
• Responsible for developing, tracking, and analyzing key performance metrics to improve the effectiveness and efficiency of services provided.
• As a member of the Leadership team within the Division of Information Services and Security, actively participates in envisioning strategic IT direction, goals and priorities.
• Make recommendations and provide updates for the development of Information Services policies and procedures applicable to enterprise applications.
• Assist in the development of the annual budget, providing justification when needed. Review and compare actual results to planned budgetary performance.

Maintain awareness of changing trends and regulations which might affect the department and act on as required:

• Continue to develop professional skills in the IT and leadership fields through trade magazines, manuals, seminars and courses. Assists in or lead the training of staff.
• Annually complete a minimum of 40 hours training or education on current or emerging technology with an additional 16 hours in leadership training, through trade magazines, manuals, seminars and courses.

Staff Leadership:

• Actively engages in recruitment and hiring new employees.
• Clearly defines performance expectations, ensure accountability, and provides ongoing informal feedback, coaching, and mentoring. Conducts formal performance. evaluations.
• Ensures employees have necessary resources.
• Oversees and directs the work of staff; serves as mentor, coach and leader, and resolves complaints or issues.
• Promotes professional development opportunities.
• Develops and fosters supportive working relationships, motivation and engagement.
• Communicates information to staff on an ongoing basis to influence staff engagement and to be a part of a larger community.
• Takes corrective action in a timely manner.
• Recognizes and rewards employees for good performance.
• Schedules employee work hours/shifts; monitor hours worked; approve payable time and absence requests.
• Adjusts leadership style as needed to achieve results.
• Recognizes value of and promotes diverse workforce. Values and encourages diverse perspectives, creativity and teamwork.
• Other duties as assigned.

• Bachelor's degree in computer science, information technology, or related field.
• Five years of related IT experience demonstrating a progression of increasing responsibility including four (4) years of significant IT management experience.
• Experience with high-volume, mission-critical applications and systems.
• Knowledge of ITSM best practices.
• Solid ability to define, develop and report on metrics and KPIs.
• Demonstrated ability and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds and experiences.
• OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position.

Preferred Qualifications

• Experience working in a Higher Education environment.
• Project management experience.
• Demonstrated participation in programs designed to promote inclusion.
• Ability to incorporate multicultural perspectives and issues into everyday conversations.

Competencies

• Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.
• Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
• Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
• Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
• Commitment to Diversity: Recognizes the value of diversity and helps create environment that supports and embraces diversity.

Salary: $91,004 - $141,000 annually

Schedule/Appointment: Monday - Friday, 8:00am-5:00pm (1 hour lunch)

Working Conditions: Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel may be required.

Benefits: CWU offers a comprehensive benefits package including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit: : www.cwu.edu/hr/benefits-perks-discounts.

An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit: https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program.