Digital Automation Industry/Adoption Lead (Remote: Domestic U.S.)

Leading enterprises are looking beyond automating separate workflows with separate teams and technologies. Real-world business processes require hyper automation platforms that span multiple intersecting, ever-evolving business processes that can integrate with any technology, vendor, or team. Our global team creates innovative, as-a-service models with practical governance to break down organizational barriers and accelerate business growth. Streamline processes, gain insights, empower our customers' workforce and embrace change with our digital operations services.

Responsibilities

• Drive and participates with other senior leaders to establish strategic plans and objectives
• Strategic agility and ability to deal with uncertainty and high levels of ambiguity
• Use technical judgement to drive strategic alignment and program delivery
• Identify and understand bottlenecks in the system and effectively tackle, including making and communicating tradeoffs
• Partner with business representatives to assess processes and identify use cases for automation, analytics, and business process changes
• Keep cross-organizational/cross-functional teams focused on what is most important for the business and the program's success
• Anticipate, recognize, and work through risks, resistance or setbacks which impact program execution
• Develop program plans and schedules covering all phases of the program lifecycle
• Provide thought leadership and a continuous improvement mindset to methodically work through problems/challenges
• Create, enhance, and execute Adoption strategy, communication, training, governance and ultimately turn over for continuous improvement. Stand up business teams to drive adoption of 'automation first lifestyle
• Self-driven and highly motivated work ethic
• Advanced negotiation skills when interacting with internal organization and 3rd parties
• Strong communication skills
• Relentless passion and persistence and a focus on meeting commitments
• Communicate clearly and regularly to executive stakeholders and audiences in a variety of ways. Communicate clearly and regularly to stakeholders and audiences in a variety of ways
• Experience in building and maintaining strong relationships with a diverse set of internal and external communities, including executives, consulting resources, technical teams, and sales representatives

Qualifications

• 10+ years of experience in implementing large transformation projects delivering strong business outcomes for clients and shareholders
• 5 years strategic planning experience in developing business case to include setting scope and developing success criteria based on costs, impact, and schedule
• Transformation experience to include modernizing and standardizing platforms, driving out cost, improving client satisfaction and improving system reliability through lean process improvement, business analytics and technology automation
• Program experience to include developing schedule, identifying risk and success criteria, and managing and tracking program execution