Pet Health Center Front Desk

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

PLEASE NOTE: On December 7, 2021, the federal District Court for the Southern District of Georgia issued a preliminary injunction against enforcing the vaccine requirement for
Federal Contractors pending further review. As a result, the requirements of the Executive Order and associated guidance, including the vaccination requirement for covered contractor employees, are currently not in effect.

The University of Georgia ( UGA), a land-grant and sea-grant university with statewide commitments and responsibilities, is the state's oldest, most comprehensive, and most diversified institution of higher education (). UGA is currently ranked among the top 15 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University's enrollment exceeds 39,000 students including over 30,000 undergraduates and over 9,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

Monday-Friday, 8am-5pm. Schedule may vary with business demands.

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

-Front Desk experience in an animal care setting.
-Proven experience handing a cashier function while answering phones and assisting clients simultaneously.

This position is responsible for greeting, receiving and checking in clients of the Pet Health Center. Accurately collect and process daily monetary transactions for PHC clients, and reconcile at end of shift. Maintain records of patients and clients in Vetview so information is always precise and updated. Answer phones and route messages appropriately. Retain knowledge of PHC services, as well as the Veterinary Teaching Hospital, so information can be provided when clients make inquiries. Process and deliver client messages to medical staff so communication flows efficiently. Provide leadership and constructive training to all staff of the front desk administrative area. Support all PHC services by retaining clients and developing new ones with self-motivated customer service. Work with Supervisor of PHC to improve and expand client service. Perform related work and other general clerical tasks.

Sitting and standing for long periods of time. Lift 40 lbs. Typing on a keyboard and viewing a computer monitor for extended periods of time.

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the .

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the .

Provide and maintain excellent client service by being the initial, and ongoing, point of contact for all PHC clientele. Will be responsible for scheduling appointments, checking in clients, opening and updating electronic records, and notifying medical personnel of patient arrival. This includes the preparing and tracking of paper records in the electronic medical record system. Will be responsible for generating and rebooking follow up appointments. Anticipate and resolve basic client needs or issues related to service provided.

Perform simple audits of records and close out clients at conclusion of appointment. Calculate financial transactions in a timely manner, resulting in an improved client experience. Proactively resolve client needs related to monetary issues. Will create spreadsheets and other administrative documents encompassing revenue statistics for PHC management.

Field client calls and answer general policy and simple veterinary questions via phone and face to face interactions with PHC clients. Perform daily appointment reminder calls. Follow up with open client records for processing and finalizing. Work well with interdepartmental units to facilitate the resolution of accounting/auditing matters that arise. Function to expedite patients being referred to the main VTH for assessment by other specialty services.

Assist in developing and implementing reminder system for all future appointments. Creatively develop innovative marketing recommendations to increase PHC case load. Will work within a team environment that will collaborate on developing process guides to implement approved strategies for promotional means.