Account Manager

Why ABS?

Because our people make the difference! What we do matters, both towards the safety of the environment and people as a whole.

ABS and its affiliated companies are global leaders in marine and offshore classification and other innovative safety, quality, and environmental services focused on the marine, energy, and government sectors. With more than 5,000 employees, in over 70 countries, ABS and the ABS affiliated companies offer a dynamic work environment and multiple avenues for career growth.

History of ABS, What We Do, and Who We Are:

Since its founding in 1862, ABS has been committed to setting standards for safety and excellence as one of the world's leading ship classification organizations. We search for and establish the best solutions for the industries we serve and are at the forefront of marine and offshore innovation. In a constantly evolving industry, ABS works alongside its partners tackling the most pressing technical, operational, and regulatory challenges so the marine and offshore industries can operate safely, securely, and responsibly. With a passion for making the world a safer place, while also delivering practical and innovative solutions, ABS stands ready to assist and advance the marine and offshore industries.

The Job:

Our Global Offshore team is hiring an Account Manager. This person is responsible for administration, strategic planning, and coordination of the sales activity and account management and for the overall success of the region or assigned location for which the account manager is assigned.

What You'll Need:

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  Relationship development and management with key individuals and decision makers at assigned clients.

  
  
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  Focal point for all technology planning and delivery services.

  
  
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  Oversees the creation, alignment and ongoing management of strategies and project implementation.

  
  
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  Establishes and maintains the primary contact between ABS NS and assigned clients.

  
  
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  Understands client processes.

  
  
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  Establishes business cases for products and services not currently being utilized.

  
  
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  Acts as liaison for the client with all departments within the NS organization.

  
  
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  Performs on-site client visits as necessary.

  
  
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  Collaborates with consulting staff working assigned client projects.

  
  
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  Generates Sales, Consulting and Class leads.

  
  
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  Oversees the Accounts Receivable process for NS Clients.

  
  
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  Facilitates and follows-up assigned client needs, issues and enhancement requests.

  
  
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  Aligns Product Management priorities with client priorities.

  
  
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  Monitors customer satisfaction.

  
  
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  Manages the expectations of each assigned client.

  
  
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  Communicates project status and issues to Global Account Management Director.

  
  
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  Monitors client support issues from initial notification through resolution and client acceptance.

  
  
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  Facilitates timely support issue resolutions.

  
  
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  Participates in client committees and user conferences as directed.

  
  
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  Utilizes existing software and services for handling of Client Relationship Management (CRM).

  
  
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  Creates and submits timely and accurate reports (expense) related to client activities.

  
  
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  Provides support to consulting, development and sales groups as requested.

  
  

What You'll Need:

• Requires a minimum of 10 years relevant experience.
• Bachelor's degree or recognized equivalent from an accredited university, preferably in an engineering/technical discipline, or equivalent experience.
• Skills to organize, plan and direct the work activities of professional employees, and to handle multiple ongoing projects.
• Administrator, specifically in the areas of cost reporting, client billing and revenue forecasting.
• Knowledge of the unique natures of both software product management and of the maritime industry.
• Strong client base development skills. An entrepreneurial mentality to recognize and capitalize on new business opportunities.
• Ability to negotiate agreements with clients concerning scope of work and billing rates.
• Working knowledge of the ABS Health, Safety, Quality and Environmental Management System.

Reports to a Manager, Director or Executive level position

May have individual contributor direct reports

This job description is not intended, and should not be construed, to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with the job of the incumbent. It is intended to be an accurate reflection of the principal job elements essential for making a fair decision regarding the pay structure of the job.

Work will normally be performed in an air-conditioned office environment. Travel is required and can be extensive. The ability to safely board vessels, including climbing stairs, ladders and gangways is required.

Exempt

Fusion Job Code: 1001

The American Bureau of Shipping is committed to the equal employment opportunity of its employees and prohibits discrimination against any employee or qualified applicant on the basis of race, color, creed, religion, national origin, sex, gender identity, age, disability, marital status, sexual orientation, citizenship status or veteran status, or other non-work-related characteristics that may be protected under the law of the Federal Government or specific state employment laws.

Company: American Bureau of Shipping

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