Hours Per Week: 40-50 Type of Position: Full Time Exempt Reports to: F & B Operations Manager
Location:
Rum Bay Restaurant
Position Summary: Assists in directing and organizing the activities of the food and beverage department, to maintain the high standards of food and beverage quality.
Duties and Competencies:
- Learns, complies and keeps up to date on all Palm Island Resort and departmental policies and procedures (See Employee Handbook) Learns and explains Food and Beverage Menu and Daily Features to guests and service staff. Welcomes customers in a hospitable manner.
- Provides information about food and beverage items promptly and positively.
- Helps maintain expectations of high-quality service that follows restaurant processes. Helps ensure high standards of food and beverage quality, service and marketing to maximize profits and ensure outstanding customer service.
- Use of Win EZ software.
- Use of Menu Pro software.
- Assists the Food and Beverage Manager in taking full responsibility for front of the house staff.
- Works on training and ongoing training of all service staff.
- Pays attention to all food items that leave the kitchen to ensure proper presentation and standard of food products.
- Reports back to kitchen and other management staff issues with food products and comments of guests with respect to food items.
- Reports to bar and management staff issues with beverage items and comments of guests with respect to beverage items.
- Ensures that all beverage items are being made in accordance with restaurant guidelines.
- Is part of the interviewing process.
- Trains, supervises, counsels, evaluates and schedules staff.
- Conflict resolution in a calm professional manner, being sure that any disciplinary issues are not addressed until end of shift with another manager/supervisor present.
- Problem solving skills and ability to multitask.
- Ability to provide appropriate solutions to any given situation either with staff or guest, maintaining the standards established.
- Acquiring skills in decision making.
- Scheduling skills.
- Ensures the entire staff is maintaining appropriate uniform standards.
- Assist manager in implementing effective controls for food, beverage and labor costs.
- Ensures compliance with health, safety, sanitation and alcohol awareness standards.
- Must have money handling skills and ability to balance reports at conclusion of each shift, including strong math skills.
- Increase ethnicity awareness and ability to recognize and meet the needs of various backgrounds.
- Performs daily alley rallies, updating staff on current concerns and any menu changes and awareness of specials.
- Must know or obtain knowledge about ALL Resort information.
- Is capable and performs all the manager functions in the point of sale system.
- Is responsible for the ordering of alcoholic beverages in conjunction with the Food and Beverage Manager.
- Oversees all front of house staff and responsible for assuring proper service standards.
- Oversees all back of house staff when Kitchen Manager is not present.
- Works and communicates effectively with other service and kitchen staff.
- Uses professional practices in all situations.
- Employees are forbidden to consume alcohol while on the clock.
- Anything given without producing receipt is grounds for dismissal.
- Removal of any merchandise in not permitted, Comply with department uniform standards.
- Adheres to assigned work schedule and is flexible according to business needs.
- Able to work independently and as a team.
- Maintains good personal hygiene.
- Perform other duties as assigned and assist other departments as needed.
Work Experience Requirements: A minimum of one-year basic supervisory experience in food or culinary services with an emphasis on management practices, responsibilities and duties.
Education Requirement: Degree in Hospitality Management or Culinary Arts preferred or equivalent work experience.
Job Requirements:
- Must be able to work weekends and holidays.
- Knowledge of CO2 systems and basic knowledge of liquor and wine.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to stand during an entire shift.
- Must be able to lift 75 lbs.
- Possess good visual ability.
Technical Standards:
- Clear concise written and verbal communication skills in English.
- Must have strong math skills and ability to count money and balance reports at conclusion of each shift.
- Understanding of Microsoft Word and Excel.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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