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IT Service Desk Tech I
Western Governors University | |
United States, Utah, Salt Lake City | |
4001 South 700 East (Show on map) | |
June 29, 2023 | |
The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Pay Range: $ - $If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. Job Profile Summary: The Service Desk Technician is responsible for direct support of users contacting the WGU IT Help Desk for assistance with either service requests or incidents as defined in accordance with the help desk procedures. Essential Functions and Responsibilities:
Knowledge, Skill and Abilities:
Competencies: Organizational Impact:
Problem Solving and Decision Making:
Communication and Influence:
Job Qualifications: Minimum Qualifications:
Department Specific Minimum Qualifications:
Preferred Qualifications:
Physical Requirements:
Disclaimer: This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job. Duties, responsibilities and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time. #LI-NG1 #INDWGU As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity. |